Business Process Manager

Close the gap between process design and adoption with end-to-end portfolio management process modeling and management

The Planview Enterprise® Business Process Manager offers full-featured BPM capability as an integral component of the Planview Enterprise solution and helps increase process adoption, accelerate process maturity, and improve organizational performance.

Close the Gap between Process Design and Adoption to Drive Change Initiatives

An organization's business performance is defined by the design and maturity of its processes. The Business Process Manager lets you flexibly model business processes and automate routine process tasks to streamline workflows and gain efficiencies. The Business Process Manager provides comprehensive, user-friendly visibility and access, which accelerates adoption and compliance. The BPM helps drive continuous process improvement by measuring and reporting process effectiveness.

Manage Complex Business Processes Enterprise-Wide with a Single End-to-End View

Using the open platform of the Business Process Manager, you can model and deploy a complete range of business processes, from unique, custom-designed processes to those that enable industry-leading standards such as Planview PRISMS®, ITIL, PMBOK, and others. Because it is part of the Planview Enterprise product suite, with a single click, you can quickly go from an intuitive, process-based graphical view of your operations to the supporting functionality provided within Planview Enterprise Portfolio Management (EPM), Project Portfolio Management (PPM), and Service Portfolio Management (SPM) applications. And, because the Business Process Manager offers full-fledged BPM integration functionality, you can use it as a platform for processes that interface across multiple business applications.

Improve Process Maturity with Planview PRISMS

When it comes to business process integration and automation, why start with a blank slate when you can get a significant head start? The Business Process Manager is available pre-loaded with Planview PRISMS, an industry-leading business management process library. Planview PRISMS provides a proven approach to integrated business management across the complete product and service life cycle, from creating organizational alignment to balancing demand and capacity, to monitoring progress, cost, and benefit.

Starting with the Planview PRISMS business process framework, a new and improved process library automated in the Business Process Manager covers most major business management process areas. These are depicted in Figure 2.

And, for those IT organizations considering ITIL Version 3, but wondering how it fits in the overall picture, PRISMS processes for application and service portfolio management are sensibly merged with traditional project-based approaches.

In addition to the Planview PRISMS processes automated within the Business Process Manager, specific process steps are mapped to supporting Planview Enterprise screens. Best practice content is also linked directly to the PRISMS processes. Thus PRISMS activated by the Business Process Manager provides a fully integrated and enabled practice environment from concept to execution.

Achieve Process Excellence

The Business Process Manager addresses four primary factors of process excellence to help you achieve process leadership to drive change. Process design, automation, adoption, and measurement are coordinated within the Business Process Manager framework as interrelated components of process management success.

• Flexible process design: Your processes can be easily defined, modeled, and modified using the extensive configuration tools and easy to use web-based "drag & drop" process editing tools. In addition to providing the flexibility to easily modify included Planview PRISMS processes to fit your specific needs, the Business Process Manager can model and bring visibility and automation to proprietary in-house best practices, as well as other methodologies and sources.
• Process Automation: Business Process Manager is extensible to enterprise-wide business processes, creating a single comprehensive view of your business process across applications. Operational efficiencies are realized through its aggregate view and its capability to automate routine tasks using existing software applications.
• Process Adoption: Business process adoption is typically challenging because processes are often perceived as being hard to find and use, adding to the workload, or not applicable. The Business Process Manager has a common, user-friendly interface that you can make available to all stakeholders to model and manage processes. Business processes change from being static documents to become active guides for day-to-day work to improve the consistency of outcomes.
• Process Measurement: The Business Process Manager enables you to track the level of compliance to process and reports information about adoption including how well processes are being followed, as well as capturing exceptions for analysis and audit purposes. Planview Enterprise Business Process Manager facilitates continuous improvement by monitoring and reporting what processes are used and who made what decisions.