Applications / Services Manager

Optimizes existing applications, creates new applications and services, financially plans for services, uses/manages SLAs.

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		PMO 2.0 Part 2: Balancing Capacities with Demand (185 KB)
		The Seven Process Areas That Drive Business Results (395 KB)
		Transforming IT Into a Valued Business Partner (199 KB)

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		Integrated IT Management with ITIL V3 Part 1: Creating an Integrated Program and Service Management Environment (49:04)
		Integrated IT Management with ITIL V3 Part 2: The Role of ITIL as a Key Component of IT Management (50:09)
		Integrated IT Management with ITIL V3 Part 3: Building a Comprehensive IT Management Strategy (01:02:51)

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