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ITIL

ITIL® (Information Technology Infrastructure Library) offers guidelines to help you decide what IT Services to provide and how to manage them and helps IT organizations efficiently deliver value to their business partners. ITIL V3 provides guidance that aligns to the full Service Lifecycle and creating a framework that helps to manage services at various life stages.

Planview takes ITIL V3 one step further by adding portfolio management and creating a business management framework, which establishes a roadmap for the alignment of processes, terminology, and work management approaches and handles the end-to-end lifecycle of IT services.

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White Papers

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		ITIL V3 and the Service Lifecycle: Part I - The Missing Component (354 KB)
		ITIL V3 and the Service Lifecycle: Part II - The Missing Component Delivered (410 KB)
		The Seven Process Areas That Drive Business Results (395 KB)

Datasheets

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Case Studies

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Webcasts

		Integrated IT Management with ITIL V3 Part 1: Creating an Integrated Program and Service Management Environment (49:04)
		Integrated IT Management with ITIL V3 Part 2: The Role of ITIL as a Key Component of IT Management (50:09)
		Integrated IT Management with ITIL V3 Part 3: Building a Comprehensive IT Management Strategy (01:02:51)

Videos

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