Customer Care


A choice of service levels to fit your business needs

Alongside our excellent products, Planview provides portfolio management support programs to help you fully leverage the value of your Planview investment.

Our highly skilled and tenured representatives are ready to respond and resolve your questions quickly, so you can return to productive work. With more than 20 years of experience in portfolio management, we provide an unmatched commitment to customer success with high customer satisfaction.

Choose the Support Level That’s Right for You

We provide two levels of Customer Care: Standard Support and the Platinum Service Program. Select the program that best fits your budget, business requirements, and strategic goals. The flexibility we provide means that you can easily adjust your support levels as your business grows and evolves.

Planview Standard Support

Access Planview’s outstanding Standard Support representatives during extended business hours via email, Web, phone, or fax. Plus, you get all the latest version releases and updates.

Planview Platinum Service Program

Planview Platinum Service Program offers the highest level of customer service available from Planview. You gain all the benefits of Standard Support as well as additional services including Premium Customer Care Support, an assigned Customer Relationship Manager, valuable Remote Services, Inside Access to Planview Products, and an array of exclusive member benefits.

Planview Customer Care programs are designed to ensure continuous improvement in your portfolio management and decision-making processes. You will always have much more than “tech support,” you will have a business partner dedicated to your success.

Get Started

To learn more Customer Care or to speak with a Planview expert, please contact Planview Customer Care or email market@planview.com.