Customer Care

A choice of service levels to fit your needs

Planview offers world-class support programs to help you fully leverage the value of your Planview investment.

Planview Customer Care is a proven business strategy to protect, extend, and enhance your Planview solution. Our services are based on 20 years of experience, best practices, an unmatched commitment to customer success, and have helped Planview establish a 95% customer retention rate.

What's more, we provide a flexible choice of two support levels -- Standard Support and Platinum Service and Support -- so you can choose the program that fits your specific budgetary requirements, IT needs and business goals. This flexibility also means that you can easily adjust your support levels as your business grows and evolves.

Your Benefits with Planview Customer Care

With Planview, you can see exactly how hard your maintenance dollars are working. Planview Customer Care can help you:

• Maximize your return on IT investments based on services geared for optimized resources, improved IT portfolio management and enhanced decision-making.
• Maximize your performance and uptime with the very latest technology updates, enhancements, and technical support.
• Maximize your long-term benefits with ongoing support programs that can be scaled according to your growing needs.
• Maximize your competitive advantage with coordinated services from the Planview Product Support and consulting Groups, helping to sharpen your competitive edge in today's demanding markets.

Your Key to Continuous Improvement and ROI

Planview Customer Care programs are designed to ensure continuous improvement in your IT portfolio management and decision-making process. With Planview, you'll always have much more than "tech support." You'll have a business partner dedicated to your success.

Choose the Support Level That's Right for You

In today's competitive business world, traditional service packages are no longer enough. Planview's flexible service offerings deliver the right services at the right time, based on a combination of resources and offerings ranging from initial implementation services to ongoing support and education.

Planview offers you a choice of two support levels:

• Standard Maintenance Support – Access Planview's outstanding Customer Care product support service during extended business hours via email, Web, phone, or fax. Plus, you get all new version releases and updates.
• Platinum Service and Support – The Platinum Service and Support program represents the highest level of customer service available from Planview. Gain all the benefits of Standard Support as well as additional services such as Premium Product Support (including 24/7 on-call product support for urgent issues and an assigned back-line Support Consultant), Customer Account Management (including single point of contact, strategic account plan and executive briefings), inside access to our products group, remote consulting and exclusive offers.