Customer Support

A choice of service levels to fit your needs

Planview offers world-class support programs to help you fully leverage the value of your Planview investment.

Planview Support is a proven business strategy to protect, extend, and enhance your Planview solution. Our services are based on 17 years of experience, best practices, an unmatched commitment to customer success, and have helped Planview establish a 95% customer retention rate.

What's more, we provide a flexible choice of three support levels — Silver, Gold and Platinum — so you can choose the program that fits your specific budgetary requirements, IT needs and business goals. This flexibility also means that you can easily adjust your support levels as your business grows and evolves.

Your Benefits with Planview Customer Support

With Planview, you can see exactly how hard your maintenance dollars are working. Planview customer support can help you:

• Maximize your return on IT investments based on services geared for optimized resources, improved IT portfolio management and enhanced decision-making.
• Maximize your performance and uptime with the very latest technology updates, enhancements, and technical support.
• Maximize your long-term benefits with ongoing support programs that can be scaled according to your growing needs.
• Maximize your competitive advantage with coordinated services from the Planview Product Support and consulting Groups, helping to sharpen your competitive edge in today's demanding markets.

Your Key to Continuous Improvement and ROI

Planview Support Programs are designed to ensure continuous improvement in your IT portfolio management and decision-making process. With Planview, you'll always have much more than "tech support." You'll have a business partner dedicated to your success.

Choose the Support Level That's Right for You

The one-size-fits-all approach to support is simply not enough in today's business world. You should pay for the exact level of support you need.

Planview offers you a choice of three support levels:

• Planview Silver Level — Access Planview's outstanding product support service during extended business hours via email, web, phone, or fax.
• Planview Gold Level — Gain all the benefits of Silver Level Support as well as additional services such as 24/7 on-call product support and an assigned Backline Support Consultant. For Planview Gold Level customers, support that is never more than a phone call away.
• Planview Platinum Level — Enjoy the highest level of customer service available from Planview. Planview Platinum Level customers receive an assigned Customer Relationship Manager (CRM), valuable strategic planning, annual account assessments, and an opportunity to help drive future product development.