{"id":39450,"date":"2026-04-16T13:06:17","date_gmt":"2026-04-16T18:06:17","guid":{"rendered":"https:\/\/planview1s.wpengine.com\/?page_id=39450"},"modified":"2026-04-21T09:14:33","modified_gmt":"2026-04-21T14:14:33","slug":"product-support","status":"publish","type":"page","link":"https:\/\/www.planview.com\/services\/product-support\/","title":{"rendered":"Product Support"},"content":{"rendered":"<section class=\"generic \">\n  <section class=\"hero-customer-success\">\n  <div class=\"container\">\n    <div class=\"hero-inner\">\n      <div class=\"hero-content\">\n        <p class=\"lead\">Product Support<\/p>\n        <h1 class=\"l1-heading\">Keep Your Planview Solutions Running Strong<\/h1>\n        <p class=\"hero-body\">Get the expertise, responsiveness, and resources your teams need to resolve issues quickly and maintain reliable performance across your Planview environment.<\/p>\n        <a href=\"https:\/\/info.planview.com\/planview-services-inquiry-_contact-us_gen_en_reg.html\" class=\"button primary large\">Request Info<\/a>\n      <\/div>\n      <div class=\"desktop-only\">\n        <img decoding=\"async\" src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2026\/04\/service-ps-1.png\" alt=\"Product support icons connected by a red winding path\">\n      <\/div>\n    <\/div>\n  <\/div>\n  <div class=\"hero-graphic\">\n    <picture>\n      <source media=\"(min-width: 768px)\" srcset=\"https:\/\/media.planview.com\/wp-content\/uploads\/2026\/04\/service-ps-2.png\">\n      <img decoding=\"async\"\n        src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2026\/04\/service-ps-3.png\"\n        alt=\"Product support icons connected by a red winding path\"\n        width=\"560\"\n        height=\"460\"\n      >\n    <\/picture>\n  <\/div>\n<\/section>\n\n<section class=\"intro\">\n  <div class=\"container small-container\">\n    <p>Planview Customer Care gives your organization access to skilled technical experts, prioritized case handling, and the tools you need to keep your solutions running reliably. From troubleshooting and configuration guidance to proactive recommendations, dedicated sandbox environments, and personalized case reviews, you can keep your teams productive.<\/p>\n  <\/div>\n<\/section> \n<\/section>\n\n<section class=\"generic \">\n  <section class=\"uop-offering\">\n  <div class=\"container small-container\">\n    <h2 class=\"l2-heading\">Comprehensive product support<\/h2>\n    <p>Your teams have access to knowledgeable support engineers who can diagnose issues, provide actionable guidance, and help you maintain reliable performance across your Planview platform. They&#8217;ll help your teams keep work moving and minimize disruptions.<\/p>\n    <div class=\"uop-offering__what\">\n      <h3 class=\"l3-heading\">What you get<\/h3>\n      <ul class=\"uop-offering__list\">\n        <li><span class=\"icon-check1\"><\/span>Expert assistance from trained Planview specialists<\/li>\n        <li><span class=\"icon-check1\"><\/span>Case tracking and responsive communication<\/li>\n        <li><span class=\"icon-check1\"><\/span>Root-cause identification and resolution guidance<\/li>\n        <li><span class=\"icon-check1\"><\/span>Resources and documentation to help teams troubleshoot faster<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/section> \n<\/section>\n\n<section class=\"generic \">\n  <section class=\"enterprise-support\">\n  <div class=\"container\">\n\n    <div class=\"enterprise-support__icon\">\n      <img decoding=\"async\" src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2026\/04\/premium-badge.png\" alt=\"Enterprise and Premier Support\">\n    <\/div>\n\n    <h2 class=\"l2-heading\">Enterprise and Premier Support<\/h2>\n\n    <p>Organizations that need more proactive help can take advantage of Enterprise or Premier Support, which add quicker responses, deeper guidance, and dedicated technical partnerships to strengthen operational performance.<\/p>\n\n    <h3 class=\"l3-heading\">Program benefits include<\/h3>\n\n    <div class=\"why-planview__grid\">\n\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Prioritized case handling<\/p>\n      <\/div>\n\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Faster response options<\/p>\n      <\/div>\n\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Dedicated, personalized support with a Technical Account Manager<\/p>\n      <\/div>\n\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Proactive guidance to anticipate and prevent issues<\/p>\n      <\/div>\n\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Regular case reviews to diagnose trends and anticipate challenges<\/p>\n      <\/div>\n\n    <\/div>\n\n    <a href=\"https:\/\/info.planview.com\/rs\/456-QCH-520\/images\/Planview-Premium-Support-IS-EN.pdf\" class=\"tertiary\" target=\"_blank\">Download the spec sheet<\/a>\n\n  <\/div>\n<\/section> \n<\/section>\n\n<section class=\"generic \">\n  <section class=\"uop-offering\">\n  <div class=\"container small-container\">\n    <h2 class=\"l2-heading\">Guidance that fits your environment<\/h2>\n    <p>Planview support adapts to the needs of your implementation, whether you are operating a single product or a multi-solution environment. Your teams get the right level of help to stay productive and aligned with best practices.<\/p>\n    <div class=\"uop-offering__what\">\n      <h3 class=\"l3-heading\">What you get<\/h3>\n      <ul class=\"uop-offering__list\">\n        <li><span class=\"icon-check1\"><\/span>Support tailored to your configuration<\/li>\n        <li><span class=\"icon-check1\"><\/span>Guidance for integrations and connected workflows<\/li>\n        <li><span class=\"icon-check1\"><\/span>Help aligning product behaviors with expected outcomes<\/li>\n        <li><span class=\"icon-check1\"><\/span>Consistent, high-quality assistance across your ecosystem<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"uop-offering uop-offering--alt\">\n  <div class=\"container small-container\">\n    <h2 class=\"l2-heading\">Resources to help teams resolve issues faster<\/h2>\n    <p>Alongside direct support, you can access a broad set of self-service tools that help teams troubleshoot, diagnose, and find answers quickly.<\/p>\n    <div class=\"uop-offering__what\">\n      <h3 class=\"l3-heading\">Resources include<\/h3>\n      <ul class=\"uop-offering__list\">\n        <li><span class=\"icon-check1\"><\/span>Knowledge base articles<\/li>\n        <li><span class=\"icon-check1\"><\/span>How-to guides and FAQs<\/li>\n        <li><span class=\"icon-check1\"><\/span>Configuration recommendations<\/li>\n        <li><span class=\"icon-check1\"><\/span>Troubleshooting workflows<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n<section class=\"why-planview\">\n  <div class=\"container\">\n    <div class=\"why-planview__intro\">\n      <h2 class=\"l2-heading\">Why organizations rely on Planview support<\/h2>\n    <\/div>\n    <div class=\"why-planview__grid\">\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Skilled support engineers with deep product expertise<\/p>\n      <\/div>\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Prioritized case handling through Enterprise or Premier Support<\/p>\n      <\/div>\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Fast, responsive communication<\/p>\n      <\/div>\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Proactive guidance to improve performance<\/p>\n      <\/div>\n      <div class=\"why-planview__card\">\n        <p class=\"l4-heading\">Resources that help teams solve problems independently<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section> \n<\/section>\n\n<section class=\"bs-footer single ticss-1940cdc3\">\n  <div class=\"container\">\n    <div class=\"card-grid\">\n              <div class=\"card\">\n                    <img src=https:\/\/media.planview.com\/wp-content\/uploads\/2026\/04\/LeanKit-1.png loading=\"lazy\" class=\"icon\"><\/img>\n                    <h2 class=\"l2-heading\">Get the support your organization needs<\/h2>\n          <hr class=\"stubby\"\/>\n                    <p class=\"text\">Explore support options that help your teams work confidently, resolve questions fast, and get the most from your Planview solutions.<\/p>\n                    <a href=\"https:\/\/info.planview.com\/planview-services-inquiry-_contact-us_gen_en_reg.html\" class=\"button primary large\" target=\"_blank\" rel=\"noopener noreferrer\">Request Info<\/a>\n        <\/div>\n          <\/div>\n  <\/div>\n<svg width=\"2026\" height=\"343.5\" viewBox=\"0 0 2026 343.5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <g clip-path=\"url(#clip0_9810_1538)\">\n        <path d=\"M1013 687C1572.46 687 2026 536.792 2026 351.5C2026 166.208 1572.46 16 1013 16C453.536 16 0 166.208 0 351.5C0 536.792 453.536 687 1013 687Z\" fill=\"#CCCCCC\"\/>\n        <path d=\"M2025.5 335.5C2025.5 381.603 1997.29 425.604 1946.09 465.698C1894.89 505.788 1820.77 541.912 1729.14 572.26C1545.89 632.952 1292.69 670.5 1013 670.5C733.306 670.5 480.112 632.952 296.858 572.26C205.228 541.912 131.113 505.788 79.9148 465.698C28.7108 425.604 0.5 381.603 0.5 335.5C0.5 289.397 28.7108 245.396 79.9148 205.302C131.113 165.212 205.228 129.088 296.858 98.7403C480.112 38.0477 733.306 0.5 1013 0.5C1292.69 0.5 1545.89 38.0477 1729.14 98.7403C1820.77 129.088 1894.89 165.212 1946.09 205.302C1997.29 245.396 2025.5 289.397 2025.5 335.5Z\" stroke=\"#E2251B\"\/>\n    <\/g>\n    <defs>\n        <clipPath id=\"clip0_9810_1538\">\n            <rect width=\"2026\" height=\"343.5\" fill=\"white\"\/>\n        <\/clipPath>\n    <\/defs>\n<\/svg>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":26206,"featured_media":0,"parent":52,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-39450","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Product Support - Planview<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.planview.com\/services\/product-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Support - Planview\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.planview.com\/services\/product-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PlanviewCo\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-21T14:14:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.planview.com\/wp-content\/uploads\/2020\/01\/social-planview-rebrand-min.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/media.planview.com\/wp-content\/uploads\/2020\/01\/social-planview-rebrand-min.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@Planview\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.planview.com\/services\/product-support\/\",\"url\":\"https:\/\/www.planview.com\/services\/product-support\/\",\"name\":\"Product Support - Planview\",\"isPartOf\":{\"@id\":\"https:\/\/www.planview.com\/#website\"},\"datePublished\":\"2026-04-16T18:06:17+00:00\",\"dateModified\":\"2026-04-21T14:14:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.planview.com\/services\/product-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.planview.com\/services\/product-support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.planview.com\/services\/product-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.planview.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\/\/www.planview.com\/services\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Product Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.planview.com\/#website\",\"url\":\"https:\/\/www.planview.com\/\",\"name\":\"Planview\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.planview.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Product Support - Planview","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.planview.com\/services\/product-support\/","og_locale":"en_US","og_type":"article","og_title":"Product Support - Planview","og_url":"https:\/\/www.planview.com\/services\/product-support\/","og_site_name":"Planview","article_publisher":"https:\/\/www.facebook.com\/PlanviewCo\/","article_modified_time":"2026-04-21T14:14:33+00:00","og_image":[{"width":400,"height":400,"url":"https:\/\/media.planview.com\/wp-content\/uploads\/2020\/01\/social-planview-rebrand-min.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_image":"https:\/\/media.planview.com\/wp-content\/uploads\/2020\/01\/social-planview-rebrand-min.jpg","twitter_site":"@Planview","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.planview.com\/services\/product-support\/","url":"https:\/\/www.planview.com\/services\/product-support\/","name":"Product Support - Planview","isPartOf":{"@id":"https:\/\/www.planview.com\/#website"},"datePublished":"2026-04-16T18:06:17+00:00","dateModified":"2026-04-21T14:14:33+00:00","breadcrumb":{"@id":"https:\/\/www.planview.com\/services\/product-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.planview.com\/services\/product-support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.planview.com\/services\/product-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.planview.com\/"},{"@type":"ListItem","position":2,"name":"Services","item":"https:\/\/www.planview.com\/services\/"},{"@type":"ListItem","position":3,"name":"Product Support"}]},{"@type":"WebSite","@id":"https:\/\/www.planview.com\/#website","url":"https:\/\/www.planview.com\/","name":"Planview","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.planview.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/pages\/39450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/users\/26206"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/comments?post=39450"}],"version-history":[{"count":0,"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/pages\/39450\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/pages\/52"}],"wp:attachment":[{"href":"https:\/\/www.planview.com\/wp-json\/wp\/v2\/media?parent=39450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}