{"id":32612,"date":"2023-11-07T10:38:49","date_gmt":"2023-11-07T16:38:49","guid":{"rendered":"https:\/\/planview1s.wpengine.com\/?page_id=32612"},"modified":"2023-11-07T10:39:30","modified_gmt":"2023-11-07T16:39:30","slug":"subprocessors","status":"publish","type":"page","link":"https:\/\/www.planview.com\/trust\/subprocessors\/","title":{"rendered":"Subprocessors"},"content":{"rendered":"<section class=\"resource-center\">\n  <section class=\"hero\">\n    <div class=\"container\">\n      <h1 class=\"l1-heading\">planview Sub-processors<\/h1>\n      <a class=\"skip-link sr-only\" href=\"#resourceBody\">Skip navigation filters and go to resource results<\/a>\n    <\/div>\n  <\/section>\n  <span id=\"stickyAnchor\"><\/span>\n<\/section>\n\n<section class=\"subprocessor\">\n  <div class=\"container\">\n    <p>A sub-processor is a third-party vendor who processes data on behalf of Planview for various reasons. Planview engages different types of sub-processors to perform various tasks and functions. Sub-processing services comprised by this site relate directly to the provision of the principal service of the Subscription Services Agreement (SSA).<\/p>\n    <p>Planview sub-processors are disposed globally. They are processing personal identifiable information (PII) to provide the contracted services of the SSA, to identify events and activities between computers and agents (such as browsers) or other identifiable patterns that may indicate malicious or fraudulent activity. Sub-processors are also used for security and operational monitoring of information and event management systems (log data); for application infrastructure; and for email SMTP relay.<\/p>\n    <ul id=\"accord\">\n      <li>\n        <a class=\"btn\" href=\"#\">Planview Vendor Assessment (Due Diligence) <\/a>\n        <div class=\"description\">Planview has a solid process for evaluating sub-processors that will have access to customer data and PII. Sub-processors are examined by their security and privacy maturity, which includes international standards as ISO 27001\/27701 and SOC 2 reports, penetration tests and other compliance ratings if necessary, depending on the services provided and access rights given. Assessments are performed before engagement and then annually thereafter as long as they deliver services to Planview. <\/div>\n      <\/li>\n      <li>\n        <a class=\"btn\" href=\"#\">Planview Vendor Contracts (Third-Party Data Processing Agreements)<\/a>\n        <div class=\"description\">Planview requires its sub-processors to adhere to equivalent obligations as those required from Planview&#8217;s customers (where Planview is a Data Processor), including security and privacy specific requirements that are not only legally but also contractually required for specific reasons. <\/div>\n      <\/li>\n      <li>\n        <a class=\"btn\" href=\"#\">Planview Security and Privacy Compliance<\/a>\n        <div class=\"description\">For more information on Planview&#8217;s commitment to security and privacy compliance, please review our <a href=\"\/trust\/\">Planview Trust Page<\/a>.<\/div>\n      <\/li>\n      <li>\n        <a class=\"btn\" href=\"#\">Cookie Notice <\/a>\n        <div class=\"description\">Planview&#8217;s products use cookies which are strictly necessary for the purpose of providing our services. For more information on the use of Cookies on Planview products and services, please visit our <a href=\"https:\/\/success.planview.com\/trust\/Cookie_Notice\" target=\"_blank\">Cookie Notice<\/a>. <\/div>\n      <\/li>\n      <li>\n        <a class=\"btn\" href=\"#\">Transfer Impact Assessment<\/a>\n        <div class=\"description\">\n          <p>Following the Court of Justice of the European Union&#8217;s decision on Schrems II and the European Data Protection Board&#8217;s <a href=\"https:\/\/www.edpb.europa.eu\/our-work-tools\/our-documents\/recommendations\/recommendations-012020-measures-supplement-transfer_en\" target=\"_blank\">Recommendations 01\/2020 on measures that supplement transfer tools to ensure compliance with the EU level of protection of personal data<\/a>, Planview has performed a Transfer Impact Assessment (TIA) to evaluate its data transfers and ensure they are lawful at their current state. Customers may use the Planview TIA as a basis when assessing the personal data transfers associated with the use of Planview&#8217;s products and services. <\/p>\n          <p><a href=\"https:\/\/media.planview.com\/wp-content\/uploads\/2025\/10\/Planview-Transfer-Impact-Assessment-OCT-2025-1.pdf\" target=\"_blank\">Click here to download the TIA<\/a>.<\/p>\n        <\/div>\n      <\/li>\n    <\/ul>\n    \n    <section id=\"app\" class=\"process\">\n      <h3 class=\"l5-heading\">Planview Sub-Processors <\/h3>\n      <p>Please click <a href=\"https:\/\/status.planview.com\/\" target=\"_blank\">here<\/a> to review Planview\u2019s most recent notification about our Sub-processor updates.\n          <p>Please select the region you operate within <strong>in the tables below<\/strong> to see the Sub-processors engaged by Planview therein. You may also select more than one region.<\/p>\n      \n      <div class=\"tabs\">\n        <div class=\"tab-btns\">\n          <a class=\"btn-tab active\" href=\"#tab-2\" data-tab=\"product\">Planview Products &#8211; Sub-Processors<\/a>\n          <a class=\"btn-tab\" href=\"#tab-3\" data-tab=\"sciforma\">Sciforma Products &#8211; Sub-Processors<\/a>\n          <a class=\"btn-tab\" href=\"#tab-5\" data-tab=\"support\">Support &#8211; Planview Group Sub-Processors<\/a>\n          <a class=\"btn-tab\" href=\"#tab-4\" data-tab=\"\">Professional Services<\/a>\n        <\/div>\n        \n        <div class=\"tab-content\">\n          <!-- Planview Products Tab -->\n          <div id=\"tab-2\" class=\"tab-item active\">\n            <a class=\"btn-tab mobile\" href=\"#tab-2\" data-tab=\"product\">Planview Products &#8211; Sub-Processors<\/a>\n            <div class=\"inner\">\n              <p><strong>View sub-processors by<\/strong><\/p>\n              <ul class=\"nav navbar-nav filter-menu\">\n                                  <li class=\"menu-item dropdown filter-resource_region \" data-key=resource_region>\n                    <a class=\"btn btn-secondary dropdown-toggle \" data-toggle=\"dropdown\" data-label=\"Region\">Region<\/a>\n                    <ul class=\"dropdown-menu\" role=\"menu\">\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"europe-africa-israel\">Europe, Africa &#038; Israel<\/span>\n                        <\/li>\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"americas\">Americas<\/span>\n                        <\/li>\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"apac-middle-east\">APAC &#038; Middle East<\/span>\n                        <\/li>\n                                          <\/ul>\n                  <\/li>\n                                <li>\n                  <a href=\"\/trust\/subprocessors\/\" class=\"btnClearAll\" data-tab=\"product\">Clear All<\/a>\n                <\/li>\n              <\/ul>   \n              \n              <strong class=\"foundPost\"><\/strong>\n              <div class=\"results\">\n                <table>\n                  <thead>\n                    <tr>\n                      <th>Region<\/th>\n                      <th>Sub-Processors<\/th>\n                      <th>Service-Location<\/th>\n                      <th>Service<\/th>\n                      <th>Vendor-Operations<\/th>\n                    <\/tr>\n                  <\/thead>\n                  <tbody>\n                    <tr><td colspan=\"5\">Begin filtering to see results<\/td><\/tr>\n                  <\/tbody>\n                <\/table>\n              <\/div>\n              <a class=\"btnExport\" href=\"#\" data-tab=\"product\">Export data as CSV <i class=\"icon-docs\"><\/i><\/a>\n            <\/div>\n          <\/div>\n\n          <!-- Sciforma Products Tab -->\n          <div id=\"tab-3\" class=\"tab-item\">\n            <a class=\"btn-tab mobile\" href=\"#tab-3\" data-tab=\"sciforma\">Sciforma Products &#8211; Sub-Processors<\/a>\n            <div class=\"inner\">\n              <p><strong>View sub-processors by<\/strong><\/p>\n              <ul class=\"nav navbar-nav filter-menu\">\n                                  <li class=\"menu-item dropdown filter-resource_region \" data-key=resource_region>\n                    <a class=\"btn btn-secondary dropdown-toggle \" data-toggle=\"dropdown\" data-label=\"Region\">Region<\/a>\n                    <ul class=\"dropdown-menu\" role=\"menu\">\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"europe-africa-israel\">Europe, Africa &#038; Israel<\/span>\n                        <\/li>\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"americas\">Americas<\/span>\n                        <\/li>\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"apac-middle-east\">APAC &#038; Middle East<\/span>\n                        <\/li>\n                                          <\/ul>\n                  <\/li>\n                                <li>\n                  <a href=\"\/trust\/subprocessors\/\" class=\"btnClearAll\" data-tab=\"sciforma\">Clear All<\/a>\n                <\/li>\n              <\/ul>   \n              \n              <strong class=\"foundPost\"><\/strong>\n              <div class=\"results\">\n                <table>\n                  <thead>\n                    <tr>\n                      <th>Region<\/th>\n                      <th>Sub-Processors<\/th>\n                      <th>Service-Location<\/th>\n                      <th>Service<\/th>\n                      <th>Vendor-Operations<\/th>\n                    <\/tr>\n                  <\/thead>\n                  <tbody>\n                    <tr><td colspan=\"5\">Begin filtering to see results<\/td><\/tr>\n                  <\/tbody>\n                <\/table>\n              <\/div>\n              <a class=\"btnExport\" href=\"#\" data-tab=\"sciforma\">Export data as CSV <i class=\"icon-docs\"><\/i><\/a>\n            <\/div>\n          <\/div>\n\n          <!-- Support Tab -->\n          <div id=\"tab-5\" class=\"tab-item\">\n            <a class=\"btn-tab mobile\" href=\"#tab-5\" data-tab=\"support\">Support &#8211; Planview Group Sub-Processors<\/a>\n            <div class=\"inner\">\n              <p><strong>View sub-processors by<\/strong><\/p>\n              <ul class=\"nav navbar-nav filter-menu\">\n                                  <li class=\"menu-item dropdown filter-resource_region \" data-key=resource_region>\n                    <a class=\"btn btn-secondary dropdown-toggle \" data-toggle=\"dropdown\" data-label=\"Region\">Region<\/a>\n                    <ul class=\"dropdown-menu\" role=\"menu\">\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"europe-africa-israel\">Europe, Africa &#038; Israel<\/span>\n                        <\/li>\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"americas\">Americas<\/span>\n                        <\/li>\n                                              <li class=\"dropdown-item filter-item \">\n                          <span class=\"filter-option\" data-filter=\"resource_region\" data-key=\"apac-middle-east\">APAC &#038; Middle East<\/span>\n                        <\/li>\n                                          <\/ul>\n                  <\/li>\n                                <li>\n                  <a href=\"\/trust\/subprocessors\/\" class=\"btnClearAll\" data-tab=\"support\">Clear All<\/a>\n                <\/li>\n              <\/ul>   \n              \n              <strong class=\"foundPost\"><\/strong>\n              <div class=\"results\">\n                <table>\n                  <thead>\n                    <tr>\n                      <th>Region<\/th>\n                      <th>Sub-Processors<\/th>\n                      <th>Service-Location<\/th>\n                      <th>Service<\/th>\n                      <th>Vendor-Operations<\/th>\n                    <\/tr>\n                  <\/thead>\n                  <tbody>\n                    <tr><td colspan=\"5\">Begin filtering to see results<\/td><\/tr>\n                  <\/tbody>\n                <\/table>\n              <\/div>\n              <a class=\"btnExport\" href=\"#\" data-tab=\"support\">Export data as CSV <i class=\"icon-docs\"><\/i><\/a>\n            <\/div>\n          <\/div>\n\n          <!-- Professional Services Tab -->\n          <div id=\"tab-4\" class=\"tab-item\">\n            <a class=\"btn-tab mobile\" href=\"#tab-4\" data-tab=\"\">Professional Services<\/a>\n            <div class=\"inner\">\n              <p>Professional Services are provided as both embedded services in our products and solutions, and as stand-alone services for a specific project. Professional Services are customized for each customer and tailored exclusively for a set goal. In providing our Professional Services to customers, Planview may require additional assistance from trusted partners via sub-contractors. For information on our Professional Services, please click <a href=\"\/services\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>. For information on what sub-contractors are used for a specific project, please contact <a  href=\"mailto:ProfessionalServicesInquiry@planview.com\" target=\"_blank\" rel=\"noreferrer noopener\">ProfessionalServicesInquiry@planview.com<\/a>.<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    \n    <div class=\"subprocessor-updates\">\n      <table>\n        <thead style=\"background-color:transparent\">\n          <tr>\n            <th colspan=\"2\"  style=\"background-color:#f5f5f5\"><strong>Sub-Processor Updates<\/strong><\/th>\n          <\/tr>\n          <tr>\n            <th><strong>Date<\/strong><\/th>\n            <th><strong>Summary<\/strong><\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td>\n              <span>April 9, 2026<\/span>\n            <\/td>\n            <td>Renamed our sub-processor service regions for greater accuracy: &#8220;EMEA&#8221; is now &#8220;Europe, Africa and Israel,&#8221; &#8220;APAC&#8221; is now &#8220;APAC &#038; Middle East,&#8221; and &#8220;North America&#8221; is now &#8220;Americas.&#8221; Added Sweet Security and WP Semantix (dba Timbr.ai) as new sub-processors (all regions). Removed Twilio (fka Segment) as a sub-processor (Americas). Added the UAE as a Service-Location for AWS (APAC &#038; Middle East). Added Poland as a Service-Location for Planview International AB (all regions). Replaced Planview SAS with Sciforma France SAS and Planview UK Ltd. with Sciforma UK Ltd. due to corporate reorganization (all regions).<\/td>\n          <\/tr>\n          <tr>\n            <td>\n              <span>December 16, 2025<\/span>\n            <\/td>\n            <td>Added Snowflake as a new sub-processor (EMEA, North America and APAC); replaced Microsoft Azure with AWS Bedrock and amended the Vendor-Operations description for AWS accordingly (EMEA, North America, APAC); added Australia as a Service-Location for Pendo (APAC); replaced the EU with the US as a Service-Location for Palo Alto (North America); re-added Okta (Auth0) as an existing sub-processor (APAC), as it had been mistakenly omitted in a previous update; corrected legal name of Israel Planview Group entity to match registered name.<\/td>\n          <\/tr>\n          <tr>\n            <td>June 23, 2025<\/td>\n            <td>Added Cloudflare, Optimal Virtual Employee and Prismatic as sub-processors due to Planview Release &#038; Verify (formerly Plutora) joining Planview\u2019s broader portfolio (no changes to other customers); removed Log Rocket (EMEA) and Otava f.k.a. Neverfail (EMEA and North America) as sub-processors; added US as a Service-Location for New Relic (EMEA and APAC); updated the Vendor-Operations description for Pendo (EMEA, North America and APAC) to include the creation of customized in-app user guides, surveys and messaging (only for Planview Adopt customers); added the tabs \u201cSciforma Products \u2013 Sub-Processors\u201d and \u201cSupport \u2013 Planview Group Sub-Processors\u201d.<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n  <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26206,"featured_media":0,"parent":18214,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-32612","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Subprocessors - 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