{"id":29795,"date":"2022-10-27T09:17:52","date_gmt":"2022-10-27T14:17:52","guid":{"rendered":"https:\/\/planview1s.wpengine.com\/?post_type=solution&#038;p=29795"},"modified":"2023-12-20T09:54:32","modified_gmt":"2023-12-20T15:54:32","slug":"what-is-vsm","status":"publish","type":"solution","link":"https:\/\/www.planview.com\/products-solutions\/solutions\/value-stream-management\/what-is-vsm\/","title":{"rendered":"What is VSM?"},"content":{"rendered":"<section class=\"generic vsm-guide\">\n  <section class=\"vsm-hero\">\n  <div class=\"container\">\n    <h1 class=\"lead\">VALUE STREAM MANAGEMENT<\/h1>\n    <h2 class=\"l1-heading\">A New Way to Deliver Value<\/h2>\n    <p>\n      Value Stream Management (VSM) is a new discipline in software delivery\n      that impartially measures and optimizes the flow of business value through\n      complex end-to-end processes. 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Ideate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <img decoding=\"async\"\n          src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ideate.png\"\n          alt=\"logo\"\n        \/>\n        <p>\n          Ideate involves collecting, analyzing, curating and shaping the ideas\n          to implement in a product. Ideas come directly from customers or from\n          employees who deeply understand the customer needs and the market and\n          operating environment.\n        <\/p>\n        <a href=\"#item-0\" class=\"button primary large has-subtext scroll-click\"\n          >Learn about this stage<\/a\n        >\n      <\/div>\n    <\/div>\n    <div class=\"modal operate\" data-name=\"operate\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">4. Operate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <img decoding=\"async\"\n          src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/operate.png\"\n          alt=\"logo\"\n        \/>\n        <p>\n          Operating involves supporting users as they use and interact with your\n          products and services, as well as proactively monitoring product\n          health and managing incidents or outages when they occur.\n        <\/p>\n        <a href=\"#item-1\" class=\"button primary large has-subtext scroll-click\"\n          >Learn about this stage<\/a\n        >\n      <\/div>\n    <\/div>\n    <div class=\"modal release\" data-name=\"release\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">3. Release<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <img decoding=\"async\"\n          src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/release.png\"\n          alt=\"logo\"\n        \/>\n        <p>\n          Release makes new capabilities available to customers in a production\n          environment. It\u2019s a process that includes management, planning,\n          scheduling, and controlling an entire software build through every\n          stage and environment involved.\n        <\/p>\n        <a href=\"#item-2\" class=\"button primary large has-subtext scroll-click\"\n          >Learn about this stage<\/a\n        >\n      <\/div>\n    <\/div>\n    <div class=\"modal create\" data-name=\"create\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">2. Create<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <img decoding=\"async\"\n          src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/create.png\"\n          alt=\"logo\"\n        \/>\n        <p>\n          Implementing an idea turns it into tangible functionality that\n          customers can experience through products. This stage includes the\n          actual coding, building and testing of these capabilities.\n        <\/p>\n        <a href=\"#item-3\" class=\"button primary large has-subtext scroll-click\"\n          >Learn about this stage<\/a\n        >\n      <\/div>\n    <\/div>\n    <div class=\"modal measure\" data-name=\"measure\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">Measure<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <p>\n          How many units of value flow through the value stream and reach the\n          customer? How fast are they delivered? The goal of practicing value\n          stream management in software delivery is to increase the rate of\n          value delivery. Similar to live traffic apps, you should be able to\n          visualize and analyze the flow of value as it traverses the value\n          stream network of tools and practitioners.\n        <\/p>\n        <a href=\"#item-0\" class=\"button primary large has-subtext scroll-click\"\n          >Learn about this stage<\/a\n        >\n      <\/div>\n    <\/div>\n    <div class=\"modal customer\" data-name=\"customer\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">Customer<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <img decoding=\"async\"\n          src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Vector.png\"\n          alt=\"logo\"\n        \/>\n        <p>\n          A value stream is the sequence of activities an organization\n          undertakes to deliver on a customer need. The value flowing through\n          the stream is something customers are willing to pay for in time or\n          money. Customers may be external (customer-facing value streams) or\n          internal (value-enabling value streams).\n        <\/p>\n        <a href=\"#item-1\" class=\"button primary large has-subtext scroll-click\"\n          >Learn about this stage<\/a\n        >\n      <\/div>\n    <\/div>\n    <div class=\"modal optimize\" data-name=\"optimize\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">Optimize<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <p>\n          By measuring the value stream, you can identify where flow slows down\n          and proactively address those constraints. Then, you move on to the\n          next bottleneck, and so on and so forth. Visualization is the most\n          powerful way to make those conversations and needs concrete. If you\n          can present live value streams in a visual form, teams can rally\n          around the dashboards and problem-solve together.\n        <\/p>\n        <a href=\"#item-0\" class=\"button primary large has-subtext scroll-click\"\n          >Learn about this stage<\/a\n        >\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<section class=\"vsm-discipline\">\n  <div class=\"container\">\n    <h2 class=\"l2-heading grid-heading\">Every Discipline Has a Super Power<\/h2>\n    <p class=\"subtext grid-subtext\">\n      Click a discipline see how Value Stream Management makes it stronger\n    <\/p>\n    <div class=\"slider-wrapper\">\n      <div class=\"nav-holder\">\n        <a href=\"#previous\" class=\"prev\" title=\"Previous\"><\/a>\n        <a href=\"#next\" class=\"next\" title=\"Next\"><\/a>\n      <\/div>\n      <div class=\"vsm-grid\">\n        <div id=\"item-0\" class=\"head active\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ideate.png\"\n            alt=\"Ideate phase in value stream management\"\n          \/>\n          <h3 class=\"l4-heading\">1. Ideate<\/h3>\n        <\/div>\n        <div id=\"item-1\" class=\"head\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/create.png\"\n            alt=\"Create phase in value stream management\"\n          \/>\n          <h3 class=\"l4-heading\">2. create<\/h3>\n        <\/div>\n        <div id=\"item-2\" class=\"head\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/release.png\"\n            alt=\"Release phase in value stream management\"\n          \/>\n          <h3 class=\"l4-heading\">3. Release<\/h3>\n        <\/div>\n        <div id=\"item-3\" class=\"head\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/operate.png\"\n            alt=\"Operate phase in value stream management\"\n          \/>\n          <h3 class=\"l4-heading\">4. Operate<\/h3>\n        <\/div>\n        <button id=\"item-4\" class=\"eap\" data-name=\"eap\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/eap-super.png\"\n            alt=\"Enterprise agile planning discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Enterprise Agile Planning<\/h3>\n        <\/button>\n        <button id=\"item-5\" class=\"service-desk\" data-name=\"service-desk\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/servicedesk.png\"\n            alt=\"Service desk discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Service Desk<\/h3>\n        <\/button>\n        <button id=\"item-6\" class=\"product-manage\" data-name=\"product-manage\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/product-manage.png\"\n            alt=\"Product Management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Product Management<\/h3>\n        <\/button>\n        <button id=\"item-7\" class=\"build\" data-name=\"build\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/build.png\"\n            alt=\"Build and Packaging discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Build &#038; Packaging<\/h3>\n        <\/button>\n        <button id=\"item-8\" class=\"log\" data-name=\"log\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/loggin.png\"\n            alt=\"Logging, Monitoring and Alerting discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Logging, Monitoring &#038; Alerting<\/h3>\n        <\/button>\n        <button id=\"item-9\" class=\"qa-test\" data-name=\"qa-test\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/qa-test.png\"\n            alt=\"Quality Assurance Testing discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Quality Assurance &#8211; Testing<\/h3>\n        <\/button>\n        <button id=\"item-10\" class=\"ux-design\" data-name=\"ux-design\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ux-design.png\"\n            alt=\"User Experience Design discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">User Experience Design<\/h3>\n        <\/button>\n        <button id=\"item-11\" class=\"req-manage\" data-name=\"req-manage\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/req-manage.png\"\n            alt=\"Requirements Management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Requirements Management<\/h3>\n        <\/button>\n        <button id=\"item-12\" class=\"qa-security\" data-name=\"qa-security\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/qa-security.png\"\n            alt=\"Quality Assurance Security discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Quality Assurance &#8211; Security<\/h3>\n        <\/button>\n        <button id=\"item-13\" class=\"compliance\" data-name=\"compliance\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/comp-risk.png\"\n            alt=\"Compliance and Risk Management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Compliance &#038; Risk Management<\/h3>\n        <\/button>\n        <button\n          id=\"item-14\"\n          class=\"incident-management\"\n          data-name=\"incident-management\"\n        >\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/incident-manage.png\"\n            alt=\"Incident Management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Incident Management<\/h3>\n        <\/button>\n        <button id=\"item-15\" class=\"release-deploy\" data-name=\"release-deploy\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/releasedeploy.png\"\n            alt=\"Release and Deploy Automation discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading sl_swap\" id=\"release_swap\">\n            Release &#038; Deploy Automation\n          <\/h3>\n        <\/button>\n        <button id=\"item-16\" class=\"app-dev\" data-name=\"app-dev\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/app-development.png\"\n            alt=\"Application Development discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Application Development<\/h3>\n        <\/button>\n        <button id=\"item-17\" class=\"ppm\" data-name=\"ppm\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ppm.png\"\n            alt=\"Project and Portfolio Management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <h3 class=\"l4-heading\">Project &#038; Portfolio Management (PPM)<\/h3>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div class=\"power-modals\">\n    <div class=\"modal ideate\" data-name=\"ppm\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">1. Ideate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Project &#038; Portfolio Management (PPM)<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ppm.png\"\n            alt=\"Project and portfolio management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Mid to long-term strategic planning and execution tracking\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/logo-planview-1.png\"\n              alt=\"Planview Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/logo-atlassian-3.png\"\n              alt=\"Atlassian Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/logo-broadcom.png\"\n              alt=\"Broadcom Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/logo-microfocus.png\"\n              alt=\"Microfocus Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/logo-microsoft.png\"\n              alt=\"Microsoft Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>\n                Define and manage strategic goals and business and product\n                visions\n              <\/li>\n              <li>\n                Break down strategic goals into accomplishable deliverables and\n                assign them\n              <\/li>\n              <li>\n                Attribute and track business value per deliverable. Measure\n                market results of the delivery (often through OKRs)\n              <\/li>\n              <li>\n                Plan and coordinate execution across multiple programs,\n                solutions and portfolios\n              <\/li>\n              <li>Allocate resources and plan capacity<\/li>\n              <li>\n                Report on and oversee execution across all teams, programs, and\n                solution groups within a portfolio\n              <\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Analyzes data coming from PPM tools to identify how to improve\n                the underlying people, process and technology that influence how\n                quickly business value flows from concept to reality\n              <\/li>\n              <li>\n                Measures Flow Time and Flow Velocity across value streams to\n                improve predictability, reveal trending and inform planning\n              <\/li>\n              <li>\n                Identifies bottlenecks and waste in overall end-to-end processes\n                and in each product value stream individually\n              <\/li>\n              <li>\n                Highlights where to invest to shorten time-to-market and unlock\n                capacity\n              <\/li>\n              <li>\n                Reveals necessary adjustments to Flow Distribution and Flow Load\n                to support portfolios\u2019 long-term health and business goals\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A financial services company has a strategic initiative to implement\n            new tax legislation by January 2022.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The Portfolio Leaders and PMO (if exists) will turn to their VSM\n                tool to understand the systemic bottlenecks impacting multiple\n                product value streams working on this initiative. This data\n                tells them where they need to make investments to eliminate\n                constraints through staffing, technology or process changes.\n                They\u2019ll use the data to make the business case to executive\n                leadership that these investments will ensure successful\n                delivery.\n              <\/li>\n              <li>\n                Next, with their Product Managers, they\u2019ll consult the Flow\n                Metrics for each product value stream contributing to the\n                initiative. They\u2019ll look at Flow Time and Flow Velocity to\n                predict how long it will take each one to deliver the new tax\n                legislation features. They\u2019ll identify which product value\n                streams have flow issues that may pose a risk to on-time\n                delivery.\n              <\/li>\n              <li>\n                Product Managers will use their VSM tool to set intentional\n                targets for Flow Distribution, prioritizing capacity for new\n                features through December 2021, but then allocating considerable\n                capacity to the accrued tech debt and post-launch defects\n                starting in January.\n              <\/li>\n              <li>\n                Over the course of the initiative, the Portfolio and Product\n                Leaders will monitor trends in Flow Metrics to identify issues\n                that may impede the ability to deliver the features, for example\n                too much unplanned work, too much concurrent work, long wait\n                times in under-resourced or under-automated areas, or delays due\n                to dependencies. They\u2019ll use this data to proactively address\n                and mitigate the issues to ensure the success of the initiative.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Ideate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-ideate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Project,\n            Product and Portfolio Leaders.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Get the Value Stream Management Playbook<\/p>\n                <p class=\"subtext\">\n                  Learn the 12 steps to running a high-performing technology\n                  organization\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/cio-vsm-playbook-_guide_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">How to Win at Digital Transformation<\/p>\n                <p class=\"subtext\">Combining the Power of Portfolio Management and Value Stream Management<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/combining-the-power-of-portfolio-management-and-value-stream-management-_ebook_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Maximize the ROI from SAFe\u00ae<\/p>\n                <p class=\"subtext\">\n                  Watch Tasktop CEO\u2019s VSM keynote from SAFe\u00ae\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/www.youtube.com\/watch?v=JF1WNjeqKs0&#038;t=13s\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how VSM can help Project &#038; Portfolio Management (PPM)\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/?utm_campaign=vsmg-i-ppm\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal create\" data-name=\"app-dev\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">2. Create<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Application Development<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/app-development.png\"\n            alt=\"Application development discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Create the tangible value customers experience through products\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Eclipse-grey.png\"\n              alt=\"Eclipse Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/IBM-grey.png\"\n              alt=\"Ibm Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Git-grey.png\"\n              alt=\"Git Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/GitHub-grey.png\"\n              alt=\"Github Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Jet-Brains-grey.png\"\n              alt=\"Jet Brains Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Microsoft-grey.png\"\n              alt=\"Microsoft Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Spring-grey.png\"\n              alt=\"Spring Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Write code with in-line suggestions and corrections<\/li>\n              <li>Build and unit-test code locally<\/li>\n              <li>Manage a shared codebase<\/li>\n              <li>Conduct code reviews<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Measures value stream flow before, during and after development\n                to identify where work is slowing down\n              <\/li>\n              <li>\n                Improves %C&#038;A (percentage complete and accurate) and minimizes\n                rework by ensuring all the inputs to development are optimized\n                (requirements, acceptance criteria, etc.)\n              <\/li>\n              <li>\n                Analyzes end-to-end flow to understand time that elapses before\n                first line of code is written\n              <\/li>\n              <li>\n                Identifies waste in the value stream, e.g. code changes that are\n                never released\n              <\/li>\n              <li>\n                Helps make the case for investment in technical debt,\n                automation, skills and technology to improve flow and business\n                results\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A health insurance provider has gone through an Agile transformation\n            and is now taking its first steps in the shift from project to\n            product.\n          <\/p>\n          <p class=\"subtext\">\n            One of the Engineering Manager\u2019s biggest pain points is how funding\n            starts and stops annually. She feels this creates alternating cycles\n            of team starvation and overload. She also knows \u2014 but cannot quite\n            quantify \u2014 that a lot of completed work gets voided once funding is\n            lost. The spent resources never actually deliver any value to the\n            business, and basically hurt profitability.\n          <\/p>\n          <p class=\"subtext\">\n            The Engineering Manager wants to communicate all these points to the\n            CFO to get buy-in to pilot a continuous funding model.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The Engineering Manager consults the Flow Metrics dashboard for\n                her product value stream. She observes that, as typical for Q1,\n                the team is highly loaded. Flow Load (a measure of WIP) is very\n                high \u2014 consisting of both work that\u2019s been started but now\n                waiting for funding renewal as well as new initiatives still\n                waiting for their first funding approval.\n              <\/li>\n              <li>\n                Insights into Flow Load generated by the VSM tool allow her to\n                see what is happening in more detail: 45% of Features work have\n                no code committed against them; 55% of Features have code\n                committed against them, of which half haven\u2019t had a code checkin\n                in over a month.\n              <\/li>\n              <li>\n                She shares these insights with her VP and together they begin to\n                make the case to their CFO. They demonstrate that in the current\n                model waste is extremely high: more than 25% of Features\n                advanced so far in the value stream as to have code committed to\n                them \u2014 only to have the work voided due to loss of funding. They\n                translate that waste into dollars and can demonstrate how\n                hundreds of thousands of dollars are being wasted each year, for\n                this value stream alone.\n              <\/li>\n              <li>\n                She also presents, together with the Product Manager, how in\n                many cases the loss of funding meant the original business cases\n                were rarely delivered in their entirety.\n              <\/li>\n              <li>\n                With the CFO&#8217;s blessing they begin a pilot of a continuous\n                funding model during which they target reducing time-to-value\n                (Flow Time) by 50%.\n              <\/li>\n              <li>\n                In addition to tracking Flow Metrics throughout the pilot, they\n                also track the impact on business outcomes in their VSM tool.\n                The data allows them to show the CFO, during their regular\n                checkpoints, how the shorter delivery timelines improved their\n                top line. They also show how waste due to cancelled work went\n                down from 25% to 5%.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Create ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-create-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Project,\n            Product and Portfolio Leaders.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Leading Indicators of Tailspinning Projects<\/p>\n                <p class=\"subtext\">\n                  Listen to the Mik+One podcast with Don Reinersten\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/projecttoproduct.org\/podcast\/don-reinertsen-part-2\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  A Business Case for Application Replatforming\n                <\/p>\n                <p class=\"subtext\">\n                  Learn how Flow Metrics provide the data points you need\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/how-we-built-the-case-for-application-replatforming-using-flow-metrics\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Practice 5S Principles in Value Streams<\/p>\n                <p class=\"subtext\">Address Neglected WIP to improve TTV<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/5s-your-wip-to-accelerate-your-value-stream-management-vsm-journey\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Application Development benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/?utm_campaign=vsmg-c-application-development\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal release\" data-name=\"release-deploy\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">3. Release<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Release &#038; Deploy Automation<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/releasedeploy.png\"\n            alt=\"Release and deploy automation discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">Assemble and deploy new code to production<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Chef-grey.png\"\n              alt=\"Chef Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/CloudBees-grey.png\"\n              alt=\"CloudBees Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Digital-grey.png\"\n              alt=\"Digital ai Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/GitLab-grey.png\"\n              alt=\"GitLab Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/IBM-grey.png\"\n              alt=\"Ibm Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Microsoft-grey.png\"\n              alt=\"Microsoft Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Puppet-grey.png\"\n              alt=\"Puppet Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>\n                Orchestrate and track multi-step application release processes\n              <\/li>\n              <li>Automate deployments<\/li>\n              <li>View real-time release status<\/li>\n              <li>Manage delivery pipelines and environments<\/li>\n              <li>Provide governance and provable compliance<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Helps deliver business value (and not just code changes) at an\n                ever-increasing clip\n              <\/li>\n              <li>\n                Ensures end-to-end flow of value is sufficiently fast, efficient\n                and diverse to deliver business outcomes\n              <\/li>\n              <li>\n                Identifies whether application release is the system bottleneck\n                to faster delivery and builds a business case for investment in\n                release automation\n              <\/li>\n              <li>\n                Measures the incremental impact of release automation on\n                end-to-end velocity and time-to-market of business value\n              <\/li>\n              <li>\n                Ensures that the delivery pipeline itself is treated and managed\n                as a platform product, and that the right priorities are set to\n                ensure its health and longevity\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A government agency has adopted release automation and deployment\n            tools to get them out of spreadsheets and into a more automated\n            release process. Now, they can view the live status of a release and\n            get timings per application.\n          <\/p>\n          <p class=\"subtext\">\n            However, due to the complicated nature of their solutions, releases\n            are still high-touch, heavily coordinated events that take place\n            over weekends. Staff is on-call to perform specific manual\n            operations and tests during the release process.\n          <\/p>\n          <p class=\"subtext\">\n            Despite an agile transformation and implementation of some DevOps\n            processes, business value is delayed for weeks and months while\n            waiting for one of these heavily coordinated releases.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                Starting with a small selection of products from the most\n                critical business domains, the Product and Engineering Managers\n                will model the end-to-end flow of epics, stories and defects\n                through their product value streams.\n              <\/li>\n              <li>\n                Once Flow Time, Flow Velocity and Flow Efficiency are baselined,\n                they are able to measure wait times.\n              <\/li>\n              <li>\n                The findings are clear: business value delivery is held up after\n                code changes are complete. Stories that take 24 days on average\n                to deliver, wait an additional 50 days for release. And stories\n                related to product quality improvements wait up to ten times\n                longer on the backlog than new business capabilities.\n              <\/li>\n              <li>\n                The business case for finally granting each product its own\n                autonomous road to production is clearly made to executives. As\n                a next step, leadership prioritizes investment in three focus\n                areas to improve the release process.\n              <\/li>\n              <li>\n                The first area is self-service around database changes,\n                infrastructure, security and performance testing to remove\n                dependencies on a central, constrained function.\n              <\/li>\n              <li>\n                The second area is implementation of feature flagging to allow\n                each product to release new capabilities at their own pace,\n                while supporting retest when the dependent functionality is\n                available.\n              <\/li>\n              <li>\n                The third area is improved architecture, implementing\n                micro-services to disarm dependencies between product components\n                and layers.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Release ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-release-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Project,\n            Product and Portfolio Leaders.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Improve Predictability in Infrastructure-as-a-Service\n                <\/p>\n                <p class=\"subtext\">\n                  Learn how to practice VSM for platform products\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/improving-delivery-predictability-for-features-and-defects-and-boosting-team-engagement\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Predictions for Application Architecture<\/p>\n                <p class=\"subtext\">\n                  Listen to the Mik+One podcast with Adrian Cockroft, VP of\n                  Cloud Architecture Strategy at AWS\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/projecttoproduct.org\/podcast\/adrian-cockcroft-ep-24\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Explore the Flow Metrics<\/p>\n                <p class=\"subtext\">Get the guide to measuring what matters<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/flow-metrics-business-leader-guide-_ebook_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Release &#038; Deploy Automation benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/?utm_campaign=vsmg-r-release-deploy-automation\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal operate\" data-name=\"service-desk\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">4. Operate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Service Desk<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/servicedesk.png\"\n            alt=\"Service desk discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">Ticket tracking and resolution<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Atlassian-grey.png\"\n              alt=\"Atlassian Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/BMC-grey.png\"\n              alt=\"BMC Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Cherwell-grey.png\"\n              alt=\"Cherwell Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Ivanti-grey.png\"\n              alt=\"Ivanti Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ServiceNow-grey.png\"\n              alt=\"ServiceNow Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Zendesk-grey.png\"\n              alt=\"Zendesk Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Manage the lifecycle of IT tickets and service requests<\/li>\n              <li>Access an IT knowledge base<\/li>\n              <li>Enable customer self-help for IT problems<\/li>\n              <li>\n                Input into deeper analysis to identify contributing factors to\n                incidents and problems\n              <\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>Identifies bottlenecks impeding faster ticket resolution<\/li>\n              <li>\n                Measures the flow of tickets, incidents and problems and\n                supports setting actionable targets to improve them\n              <\/li>\n              <li>\n                Creates visibility into all product-related work through the\n                value stream lens, including both planned and unplanned work\n              <\/li>\n              <li>\n                Illuminates the factors and trends impeding the delivery of new\n                business value, e.g. a steady increase in support tickets and\n                defects\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            For the IT staff at one of the largest providers of specialized\n            hospitals and rehabilitation facilities in the U.S., supporting\n            rapid growth with a relatively small core team had become a daily\n            challenge. One key product value stream was under particular\n            pressure, as they developed and supported the systems used by tens\n            of thousands of patient care specialists.\n          <\/p>\n          <p class=\"subtext\">\n            While the business often complained feature delivery was too slow,\n            the developers were either drowning in unplanned support work or\n            blocked while waiting on input or approval from the business. They\n            sought to understand which investments in people, process and\n            technology would help them go faster.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The Product and Engineering Managers consulted their Flow\n                Metrics to better understand where their work was slowing down.\n              <\/li>\n              <li>\n                Flow Distribution, which measures the de-facto investment in\n                different types of value creation, revealed that nearly 70% of\n                their delivery was resolutions to bugs and support tickets. Only\n                25% of their capacity was going towards features and new\n                business capabilities.\n              <\/li>\n              <li>\n                A review of the work items that made up the lion-share of this\n                Defect work turned out not to be software defects, so much as a\n                confusion and misunderstanding of the new capabilities or UX\n                changes they had been releasing weekly. Their users could not\n                keep up and the changes were disrupting their ability to provide\n                patient care.\n              <\/li>\n              <li>\n                While the support tickets were resolved through conversations \u2014\n                and not code \u2014 they were consuming precious developer bandwidth.\n              <\/li>\n              <li>\n                They decided to run an experiment to use feature flagging to\n                artificially slow down the release of UX changes from once a\n                week to once a month. The monthly release was accompanied by a\n                newsletter and training.\n              <\/li>\n              <li>\n                They immediately observed an improvement in Flow Distribution,\n                and subsequently, month after month the distribution of defects\n                declined while Flow Velocity for features increased.\n              <\/li>\n              <li>\n                Time spent on support tickets went from 60% to 20%. Feature Flow\n                Velocity doubled! They were able to roll out the new technology\n                to hundreds of facilities without disrupting patient care.\n              <\/li>\n              <li>\n                These phenomenal results were shared with other product value\n                streams, who soon adopted the revised release schedule to\n                similarly favorable results.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Operate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-operate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Customer\n            Success leaders.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Use Flow Metrics to Improve Service Delivery\n                <\/p>\n                <p class=\"subtext\">Listen to Select Medical&#8217;s story<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/www.youtube.com\/watch?v=xi_USsxaKD0&#038;t\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Go Beyond Agile and DevOps<\/p>\n                <p class=\"subtext\">Read about The Age of VSM<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/age-of-vsm-_infographic_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Choose the Right Value Stream Management Solution\n                <\/p>\n                <p class=\"subtext\">\n                  Download the Buyer\u2019s Guide for Value Stream Management\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/2buyers-guide-for-vsm-and-flow-metrics-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">See how Service Desk benefits from VSM<\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal ideate\" data-name=\"eap\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">1. Ideate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Enterprise Agile Planning<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/eap-super.png\"\n            alt=\"Enterprise agile planning discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">Execute team-level product development work<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Atlassian-grey.png\"\n              alt=\"Atlassian Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Broadcom-grey.png\"\n              alt=\"Broadcom Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Digital-grey.png\"\n              alt=\"Digital ai Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Micro-Focus-grey.png\"\n              alt=\"Microfocus Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Microsoft-grey.png\"\n              alt=\"Microsoft Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Planview-grey.png\"\n              alt=\"Planview Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/TargetProcess-grey.png\"\n              alt=\"TargetProcess Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Manage a backlog of short-term and detailed work plans<\/li>\n              <li>\n                Manage the execution of team-level work through scrum or kanban\n                boards (epics, stories, tasks, bugs)\n              <\/li>\n              <li>Schedule work for sprints and releases<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Creates a complete picture of all the work being done by this\n                value stream, planned and unplanned, in this tool and beyond\n              <\/li>\n              <li>\n                Identifies where flow is slowing down, exposing the bottlenecks\n                before, during and after development\n              <\/li>\n              <li>\n                Supports continuous improvement initiatives by measuring\n                experiments\u2019 impact on end-to-end flow\n              <\/li>\n              <li>\n                Monitors the value stream\u2019s Flow Load and its impact on speed\n                and throughput\n              <\/li>\n              <li>\n                Ensures the value stream has a healthy Flow Distribution of\n                Features, Defect, Debt and Risk to sustain the product long-term\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A financial services company must implement new tax legislation by\n            January 2022. Many product value streams are affected, but the VP\n            Engineering is concerned that one specific product will not be ready\n            on time. She\u2019s proposing to hire more developers to boost their\n            velocity and guarantee their delivery.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The value stream leaders \u2014 product owner, engineering lead,\n                scrum master \u2014 consult their Flow Metrics and 6-month trends for\n                Flow Time, Flow Velocity and Flow Efficiency. They use this\n                information to predict how long it will take them to deliver.\n                They have to agree with their VP: it doesn\u2019t look good.\n              <\/li>\n              <li>\n                To get an idea what can be done to shorten those Flow Times and\n                increase velocity, they look at the data underpinning their\n                current 10% Flow Efficiency and understand their bottlenecks.\n              <\/li>\n              <li>\n                The VSM data reveals that work slows down and piles up in two\n                value stream stages: 1) Stories in the \u201cDraft\u201d status, a stage\n                owned by the product owner. 2) Stories in \u201cReady for QA\u201d status,\n                a stage owned by the testers. Neither of these issues can be\n                solved by hiring more developers.\n              <\/li>\n              <li>\n                After further investigation and verification with their staff,\n                the leads take the findings to their VP and present their\n                recommendations. In order to deliver the business capabilities\n                needed for the new tax legislation, they recommend hiring an\n                additional product analyst as well as prioritizing efforts and\n                resources to automate a significant part of their testing suite.\n              <\/li>\n              <li>\n                The VP approves these recommendations. She assigns an additional\n                product analyst and approves an investment in test automation.\n                The work to improve the test suite is tracked as Debt work, with\n                an explicit understanding that in the next six weeks Feature\n                distribution will go down at the expense of Debt work.\n              <\/li>\n              <li>\n                The impact of these changes on flow are tracked on the metric\n                timelines, to monitor whether Flow Times are indeed improving\n                with these changes. Within 9 weeks, the product observes a 15%\n                improvement in Flow Time and a significant uptick in the\n                product\u2019s velocity.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Ideate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-ideate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Product\n            Owners, Scrum Masters, RTEs and Engineering Leads.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Go Beyond Agile and DevOps<\/p>\n                <p class=\"subtext\">Read about The Age of VSM<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/age-of-vsm-_infographic_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Redesign Software Systems Around Flow<\/p>\n                <p class=\"subtext\">Listen to Lloyds Banking Group\u2019s story<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/projecttoproduct.org\/podcast\/justin-watts\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Choose the Right Value Stream Management Solution\n                <\/p>\n                <p class=\"subtext\">\n                  Download the Buyer\u2019s Guide for Value Stream Management\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/2buyers-guide-for-vsm-and-flow-metrics-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Enterprise Agile Planning benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/?utm_campaign=vsmg-i-enterprise-agile-planning\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal operate\" data-name=\"incident-management\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">4. Operate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Incident Management<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/incident-manage.png\"\n            alt=\"Incident management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">Manage the life cycle of IT incidents<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Atlassian-grey.png\"\n              alt=\"Atlassian Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/BMC-grey.png\"\n              alt=\"BMC Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/DataDog-grey.png\"\n              alt=\"DataDog Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/PagerDuty-grey.png\"\n              alt=\"PagerDuty Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ServiceNow-grey.png\"\n              alt=\"ServiceNow Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Splunk-grey.png\"\n              alt=\"Splunk Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Manage incident response activities<\/li>\n              <li>Isolate the incident<\/li>\n              <li>Restore service within defined service levels<\/li>\n              <li>Manage expectations and communications<\/li>\n              <li>Allocate resources and plan capacity<\/li>\n              <li>Fix the underlying issue so it doesn\u2019t repeat<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Makes the end-to-end work on an incident visible and measurable\n              <\/li>\n              <li>\n                Measures the impact of incidents on flow and business results\n                (like product quality, fines, credits, reputation)\n              <\/li>\n              <li>\n                Finds bottlenecks in incident management and identifies\n                opportunities to automate and remove dependencies\n              <\/li>\n              <li>\n                Reduces incident frequency by ensuring constant investment in\n                Debt (code, skills, processes and tools) and Risk (security and\n                compliance)\n              <\/li>\n              <li>\n                Quantifies how much capacity is truly going to incidents and the\n                resulting tradeoffs\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            An information security company has a SaaS product in its growth\n            stage. With more customers using their product, they\u2019ve started\n            experiencing more frequent outages.\n          <\/p>\n          <div class=\"subtext\">\n            They\u2019re trying to get better at managing these incidents quickly and\n            efficiently without causing too much disruption to work in progress.\n          <\/div>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                In their VSM tool, they have a Flow Metrics dashboard that\n                measures their value stream&#8217;s flow and business results\n                side-by-side, so they can understand the interplay between them.\n              <\/li>\n              <li>\n                They notice something interesting: Every time they have a\n                production incident, Flow Velocity (throughput) declines by an\n                average of 5 Feature stories. It seems the impact of each\n                incident is so high such that it significantly reduces how much\n                new value they can deliver to their customers.\n              <\/li>\n              <li>\n                Next, they use their VSM tool&#8217;s bottleneck analysis to\n                understand how to resolve incidents faster. They notice that\n                when an incident requires infrastructure changes, resolution\n                time doubles from 45 minutes to 90 minutes. With a 99.5%\n                availability commitment, that really only allows for two\n                incidents per month before they start having to give customers\n                credits.\n              <\/li>\n              <li>\n                They decide to make two improvements. To address the impact on\n                Flow Velocity, they make more of an effort to have the incident\n                handled by just one engineer, to reduce context-switching for\n                the rest of the team. Second, they work with their\n                infrastructure colleagues to set up self-service for things like\n                increasing memory.\n              <\/li>\n              <li>\n                After running these two experiments they see great results. The\n                Flow Velocity impact of an incident has been reduced from 5 flow\n                items to just 1, and the Flow Time for incidents has improved by\n                50%.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Operate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-operate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for product\n            and customer success teams.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Use Flow Metrics to Improve Service Delivery\n                <\/p>\n                <p class=\"subtext\">Listen to Select Medical&#8217;s story<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/www.youtube.com\/watch?v=xi_USsxaKD0&#038;t\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Enhance ITIL Incident Management<\/p>\n                <p class=\"subtext\">\n                  Read the story of a Fortune 500 healthcare company\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/enhancing-itil-incident-management-and-the-customer-experience-integrating-servicenow-with-atlassian-jira-and-microsoft-azure-devops\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Choose the Right Value Stream Management Solution\n                <\/p>\n                <p class=\"subtext\">\n                  Download the Buyer\u2019s Guide for Value Stream Management\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/2buyers-guide-for-vsm-and-flow-metrics-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Incident Management benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal ideate\" data-name=\"product-manage\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">1. Ideate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Product Management<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/product-manage.png\"\n            alt=\"Product management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">Create and manage a product vision<\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Aha-grey.png\"\n              alt=\"Aha Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ProductBoard-grey.png\"\n              alt=\"ProductBoard Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ProductPlan-grey.png\"\n              alt=\"ProductPlan Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Roadmunk-grey.png\"\n              alt=\"RoadMunk Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/TargetProcess-grey.png\"\n              alt=\"TargetProcess Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Manage a product vision and strategy<\/li>\n              <li>Create and share roadmaps<\/li>\n              <li>Manage backlogs<\/li>\n              <li>Define features and business capabilities<\/li>\n              <li>Allocate resources and plan capacity<\/li>\n              <li>\n                Manage product decisions and provide visibility for business\n                stakeholders\n              <\/li>\n              <li>Manage product feedback<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Ensure you can execute on the product vision by measuring and\n                optimizing flow through all the teams and roles that contribute\n                to the product\n              <\/li>\n              <li>\n                Make realistic commitments by basing product roadmaps on\n                historical Flow Metrics and current workloads\n              <\/li>\n              <li>\n                Identify areas requiring investment to accelerate velocity (e.g.\n                skills, process and technology) across the product value stream\n              <\/li>\n              <li>\n                Communicate effectively with executive leadership (and board)\n                through concepts of flow and value to secure support for your\n                product and strategy\n              <\/li>\n              <li>\n                Communicate and collaborate effectively with Engineering\n                Managers by regularly measuring flow and business impact\n              <\/li>\n              <li>\n                Make sure you\u2019re allocating the right capacity towards Features,\n                Defects, Debt and Risk based on your product life cycle stage\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A wholesale retailer with a successful membership club has an\n            internal product that manages membership and rewards. The product\n            has matured and stabilized over several years and has supported\n            tremendous business growth. At the same time, its codebase has\n            become complex, which has exacerbated developer attrition and slowed\n            down delivery across the board.\n          <\/p>\n          <p class=\"subtext\">\n            The Product Manager is wondering whether it might be time for\n            application re-platforming, but is looking for evidence that indeed\n            the time is right.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The Product Manager consults her VSM dashboard, looking at data\n                for the last 18 months. She notes that overall Flow Velocity has\n                gradually yet steadily decreased over this time period. At the\n                same time, Defect distribution has been climbing while Debt\n                distribution has continued to decline.\n              <\/li>\n              <li>\n                She also notes that new hires and interns are taking around six\n                months to fully onboard due to the complex codebase, such that\n                their impact on Flow Time and Flow Velocity is delayed\n                considerably.\n              <\/li>\n              <li>\n                Now that the product is mostly mature, the number of critical\n                feature requests has also gone down, indicating the time may be\n                right for the application re-platforming effort.\n              <\/li>\n              <li>\n                The happiness of her team, which she tracks side-by-side with\n                her Flow Metrics has also been declining in the latest eNPS\n                surveys.\n              <\/li>\n              <li>\n                The Product Manager asks her principal engineers to investigate\n                options for re-platforming. They identify an industry-standard\n                platform that would require less customization and allow them to\n                use third party components with ease.\n              <\/li>\n              <li>\n                With a new option in hand, the Product Manager presents her case\n                to VP R&#038;D and the CIO. She asks for their support for the\n                proposed plan: Over the next six months, her value stream would\n                pay down a lot of technical debt through re-platforming, at the\n                expense of delaying some new features. She explains this move\n                will have several benefits: Faster delivery of features and\n                defects in the future, faster onboarding of new team members,\n                higher productivity with existing staff, reduced attrition\n                amongst senior engineers.\n              <\/li>\n              <li>\n                With her leadership\u2019s support, the value stream begins the\n                application re-platforming effort.\n              <\/li>\n              <li>\n                Once the effort is complete, the impact on the business is\n                significant: Onboarding new hires now takes only two months\n                (instead of six). The next set of major features are delivered\n                quickly and with ease. And employee happiness scores are much\n                higher in the following eNPS survey.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Ideate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-ideate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Product\n            Managers and Product Owners.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Deliver More Features Faster<\/p>\n                <p class=\"subtext\">\n                  Read a Product Manager&#8217;s story of using VSM\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/how-we-delivered-more-features-and-solved-incidents-faster-by-using-our-own-product\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Four Ways Enterprises Can Deliver Value<\/p>\n                <p class=\"subtext\">\n                  Listen to the Mik+One podcast with Dave West, CEO of scrum.org\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/projecttoproduct.org\/podcast\/dave-west\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Improve and Accelerate Product Development<\/p>\n                <p class=\"subtext\">\n                  Learn how traditional businesses can compete with digital\n                  natives\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/innovation-is-compounding-interest-how-legacy-companies-can-compete-and-deliver-innovation-like-the-cloud-native-giants\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Product Management benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal create\" data-name=\"build\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">2. Create<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Build &#038; Packaging<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/build.png\"\n            alt=\"Build and packaging discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Transform code into a product that can be tested and validated\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/AWS-grey.png\"\n              alt=\"Aws Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Buildkite-grey.png\"\n              alt=\"Buildkite Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/CircleCI-grey.png\"\n              alt=\"CircleCI Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/CloudBees-grey.png\"\n              alt=\"CloudBees Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/GitHub-grey.png\"\n              alt=\"Github Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/GitLab-grey.png\"\n              alt=\"GitLab Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Jenkins-grey.png\"\n              alt=\"Jenkins Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Build software in a reliable and repeatable manner<\/li>\n              <li>\n                Progress the built software through multiple stages of testing\n                and deployment\n              <\/li>\n              <li>Implement and run continuous delivery pipelines<\/li>\n              <li>\n                Plan and coordinate execution across multiple programs,\n                solutions and portfolios\n              <\/li>\n              <li>Monitor and control multiple pipelines in one place<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Measures the efficiency of the end-to-end development process to\n                highlight bottlenecks, inclusive of the build and package stage\n              <\/li>\n              <li>\n                Identifies when the packaging has become the value stream\u2019s\n                bottleneck\n              <\/li>\n              <li>\n                Helps create a business case to right-size the investment in the\n                CI\/CD pipeline by quantifying the impact of accrued debt on flow\n                and business results\n              <\/li>\n              <li>\n                Treats the pipeline as a platform product and makes work on it\n                visible and measurable\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A pharmaceutical company has a mature and successful internal\n            inventory management product. It is used by the company\u2019s lines of\n            business and is critical to everyday business operations.\n          <\/p>\n          <p class=\"subtext\">\n            Over time, with the addition of more code and tests, the product\u2019s\n            build has gotten larger and more complex. At the same time, the\n            build software itself has also gotten old and out-of-date.\n          <\/p>\n          <p class=\"subtext\">\n            Currently the build is slow and flakey, with regression tests\n            frequently failing. Troubleshooting takes forever and the team has\n            become increasingly frustrated. They are more overloaded than ever\n            but getting less done.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The Engineering Manager consults the value stream&#8217;s Flow Metrics\n                dashboard to gather data to confirm everyones\u2019 feeling that the\n                build has become a painful bottleneck. She focuses on the impact\n                the build has had on Severity 1 incidents.\n              <\/li>\n              <li>\n                The metrics reveal that while an incident can be resolved very\n                quickly in code \u2014 building, testing and ultimately releasing the\n                code adds an average of 3.5 days to Flow Time. Flow Time for\n                incident resolution has been getting longer consistently over\n                the last 6 months.\n              <\/li>\n              <li>\n                Side-by-side with the Flow Metrics, she can see the impact on\n                business results. In months where there were two or more\n                incidents, order volumes and customer satisfaction have both\n                declined.\n              <\/li>\n              <li>\n                She also observes that the team&#8217;s Flow Load (WIP) has been\n                rising over this time period, because engineers are filling in\n                the \u201cdead time\u201d between builds by taking on new work. As a\n                result, team happiness is low as reflected in recent Employee\n                NPS scores, which many employees attribute to their frustration\n                with the build and the overhead it creates.\n              <\/li>\n              <li>\n                The Engineering Manager and DevOps Engineer design a plan to\n                rework the build and present their evidence-based proposal to\n                the Product Manager. They explain that it&#8217;s time to pay down the\n                debt accrued in the build, even though it means delaying some\n                planned features by approximately four weeks.\n              <\/li>\n              <li>\n                The team spends four weeks reworking the build. They track this\n                work as Debt so they can see its weight in their Flow\n                Distribution. Finally, they get to where they want to be, a fast\n                build that takes less than an hour to release.\n              <\/li>\n              <li>\n                Next, they observe the impact on their Flow Metrics over the\n                next few weeks. They see that Flow Velocity (throughput) has\n                increased and Flow Time for incidents has gotten shorter now\n                that they have less interruptions. The Flow Load has gone down\n                too, indicating the team is finishing work before starting\n                something new.\n              <\/li>\n              <li>\n                And the business is thrilled. Faster resolution times have\n                resulted in higher customer satisfaction and order volumes are\n                ticking up.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Create ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-create-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources to learn more about VSM for DevOps Leaders,\n            Release Managers and Engineering Managers.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Get DevOps Transformations Right<\/p>\n                <p class=\"subtext\">6 tips for handling culture change<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/dzone.com\/articles\/turning-cynicism-into-hope\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Accelerate Market Response and Adaptability<\/p>\n                <p class=\"subtext\">\n                  Learn about Data-Driven Value Stream Management\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/data-driven-vsm-accelerate-market-response-_ebook_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Choose the Right Value Stream Management Solution\n                <\/p>\n                <p class=\"subtext\">\n                  Download the Buyer\u2019s Guide for Value Stream Management\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/2buyers-guide-for-vsm-and-flow-metrics-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">See how Build &#038; Packaging benefits from VSM<\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/?utm_campaign=vsmg-c-build-packaging\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal operate\" data-name=\"log\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">4. Operate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Logging, Monitoring &#038; Alerting<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/loggin.png\"\n            alt=\"Logging, monitoring, and alerting discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Improve application performance and availability to support\n              customer journeys\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/AWS-grey.png\"\n              alt=\"Aws Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Cisco-grey.png\"\n              alt=\"Cisco Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/DataDog-grey.png\"\n              alt=\"DataDog Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Dynatrace-grey.png\"\n              alt=\"Dynatrace Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/New-Relic-grey.png\"\n              alt=\"New Relic Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Splunk-grey.png\"\n              alt=\"Splunk Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>\n                Capture the health and resource utilization of IT infrastructure\n                components\n              <\/li>\n              <li>Detect an incident and generate an alert<\/li>\n              <li>\n                Aggregate and analyze availability, resource utilization and\n                error data to assess application performance\n              <\/li>\n              <li>\n                Get real-time insight into the impact of performance degradation\n                on customers\n              <\/li>\n              <li>Identify trends through historical data analysis<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Identify when it\u2019s time to invest in new tooling or better\n                tooling, based on the levels of waste these activities are\n                generating\n              <\/li>\n              <li>\n                Identify when it\u2019s time to \u2018shift left\u2019 and test logging,\n                monitoring and alerting earlier and more frequently, based on\n                discernible impacts to value stream flow and efficiency\n              <\/li>\n              <li>\n                Identify where automation can be introduced to feed the output\n                of these tools into the workload of the value stream\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            An online trading company has a strategic initiative to implement\n            new tax legislation by January 2022. A key outcome they will be\n            tracking is the response time for key user transactions \u2014 how\n            quickly it can perform the State and Federal verifications based on\n            the new tax code \u2014 to ensure a good customer experience.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                Product Managers and Product Owners will monitor their Flow\n                Metrics as the new capabilities are gradually (through quarterly\n                releases) introduced to the product.\n              <\/li>\n              <li>\n                Their Flow Distribution reveals a pattern: following each\n                release, the value stream is dominated by Defect work for 2-3\n                weeks (leaving no time for feature development), putting their\n                ability to deliver by January at risk.\n              <\/li>\n              <li>\n                Further investigation into the defects reveal they are primarily\n                related to transaction response times, raised by New Relic.\n                Finding these issues so many weeks after the code change is\n                causing rework to take longer.\n              <\/li>\n              <li>\n                The Product Managers decide monitoring must \u2018shift left\u2019 to\n                discover these issues earlier. They decide to begin using New\n                Relic in test environments during their weekly regression\n                testing.\n              <\/li>\n              <li>\n                In addition, to ensure rapid feedback to developers, they set up\n                an integration between New Relic and their Enterprise Agile\n                Planning tool to directly create defects on the product teams\u2019\n                backlog, so there is no delay in addressing these issues.\n              <\/li>\n              <li>\n                The leads now monitor the impact of this change on their Flow\n                Metrics and Flow Distribution. They discover they\u2019ve eliminated\n                80% of the post-release defects and increase their Flow Velocity\n                by 10%.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Operate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-operate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Project,\n            Product and Portfolio Leaders.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Improve Predictability and Team Engagement<\/p>\n                <p class=\"subtext\">\n                  Read the Flow Metrics story of an I&#038;Ops value stream\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/improving-delivery-predictability-for-features-and-defects-and-boosting-team-engagement\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  Use Flow Metrics to Improve Service Delivery\n                <\/p>\n                <p class=\"subtext\">Listen to Select Medical&#8217;s story<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/www.youtube.com\/watch?v=xi_USsxaKD0&#038;t\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Go Beyond Agile and DevOps<\/p>\n                <p class=\"subtext\">Read about The Age of VSM<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/age-of-vsm-_infographic_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Logging, Monitoring &#038; Alerting benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal ideate\" data-name=\"ux-design\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">1. Ideate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">User Experience Design<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ux-design.png\"\n            alt=\"User experience design discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Research, design, prototype and test user interactions with the\n              product\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Adobe-grey.png\"\n              alt=\"Adobe Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Figma-grey.png\"\n              alt=\"Figma Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/InVision-grey.png\"\n              alt=\"Invision Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Sketch-grey.png\"\n              alt=\"Sketch Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>\n                Develop customer empathy maps and journey maps for deep\n                understanding of the customer experience\n              <\/li>\n              <li>\n                Provide diagrams, workflows and mockups of varying levels of\n                fidelity to describe the desired user flow and interactions\n              <\/li>\n              <li>\n                Provide interactive prototypes that enable fast feedback and\n                hypothesis testing\n              <\/li>\n              <li>\n                Provide mockups or prototypes that can be used by the\n                engineering team to build the UI components of the feature\n              <\/li>\n              <li>\n                Make design work visible and traceable as part of the value\n                stream\n              <\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Shortens time-to-market to provide more opportunities to learn\n                from actual customer usage and adjust course faster than\n                competitors\n              <\/li>\n              <li>\n                Identifies when design is becoming a bottleneck, or when wait\n                times for design are increasing\n              <\/li>\n              <li>\n                Identifies when churn (voided work), high WIP or high volumes of\n                UX rework are negatively impacting flow and value delivery\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            An HRM (Human Resources Management) company sells payroll software\n            for the gig economy. In their highly competitive market, despite\n            user experience being a critical factor in revenue growth,\n            collaboration with the UX design team is often chaotic and can be\n            the source of longer flow times and rework. For example, UX\n            designers will design fantastic experiences that get leadership very\n            excited, but are not technically feasible. As a result, multiple\n            cycles to revise the design (and undo false expectations) are\n            required before implementation can begin.\n          <\/p>\n          <p class=\"subtext\">\n            Because the UX work is not managed in the Enterprise Agile Planning\n            tool, rather manually, it\u2019s hard for the product managers to measure\n            and quantify the impact of the revision cycles on Flow Time, but\n            they sense they are significant.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                They start off by baselining their value stream metrics,\n                including Flow Time \u2014 the time elapsed from\n                acceptance\/commitment to delivery. Since the UX is not tracked\n                in a tool, naturally UX cycle time will not be included here.\n                The clock will start when the feature is accepted by the value\n                stream.\n              <\/li>\n              <li>\n                Next, they conduct an experiment to quantify UX design\u2019s impact\n                on Flow Time: Start managing UX design tasks in the Enterprise\n                Agile Planning tool. As part of this experiment and in order to\n                minimize disruption to the design team for now, the product\n                owner creates and updates the UX design work items on behalf of\n                the designers.\n              <\/li>\n              <li>\n                Now they measure the impact of UX design on Flow Time, by\n                starting the clock when the UX design work begins. After a trial\n                period, the product managers are able to show that UX design\n                adds six weeks to Flow Time on average.\n              <\/li>\n              <li>\n                In order to shorten Flow Times, the product managers propose an\n                experiment: Embed a UX designer in the product value stream, so\n                they take part in grooming and standup meetings and gain a\n                better understanding of the scope, timelines and technical\n                considerations. The hypothesis is that their subsequent designs\n                are more feasible to implement and require less revision cycles.\n              <\/li>\n              <li>\n                Observe the impact of this experiment on Flow Time. If Flow Time\n                is consistently shorter, the experiment is a success. The\n                learnings can be adopted and trialed by other products\n                experiencing similar challenges.\n              <\/li>\n              <li>\n                Finally, after proving how important it is to measure the UX\n                design work and how much it improved collaboration and\n                communication when their work was made visible, the case can be\n                made that all UX designers will now manage their work in the\n                Enterprise Agile Planning tool.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Ideate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-ideate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for UX\n            Designers and Product Managers.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Avoid Design Waste in Value Streams<\/p>\n                <p class=\"subtext\">Learn about just-in-time design<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/just-in-time-design-in-software-delivery-how-to-avoid-4-sources-of-waste-in-design\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Explore Software Design Challenges<\/p>\n                <p class=\"subtext\">\n                  Listen to the Mik+One podcast with John Cutler, Head of\n                  Product Research &#038; Education at Amplitude\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/projecttoproduct.org\/podcast\/john-cutler\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Bootstrap a Usability Testing Program<\/p>\n                <p class=\"subtext\">Learn how to start an in-house program<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/optimizing-ux-how-to-set-up-your-own-usability-testing-program-in-house\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how User Experience Design benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal create\" data-name=\"qa-test\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">2. Create<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Quality Assurance &#8211; Testing<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/qa-test.png\"\n            alt=\"Quality assurance testing discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Validate applications and services against requirements\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/IBM-grey.png\"\n              alt=\"IBM Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Micro-Focus-grey.png\"\n              alt=\"Microfocus Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/SmartBear-grey.png\"\n              alt=\"SmartBear Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/SonarQube-grey.png\"\n              alt=\"Sonarqube Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/TestRail-grey.png\"\n              alt=\"TestRail Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Tricentis-grey.png\"\n              alt=\"Tricentis Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Zephyr-grey.png\"\n              alt=\"Zephyr Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Design, develop, and maintain tests for applications<\/li>\n              <li>Orchestrate and execute tests<\/li>\n              <li>Record, report and analyze test results<\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Identifies when testing has become a bottleneck and requires\n                investment in process improvement, QA resources, test\n                automation, test suite debt, etc.\n              <\/li>\n              <li>\n                Creates a business case for shifting testing left in order to\n                address impediments to flow or product quality\n              <\/li>\n              <li>\n                Improves efficiency by automating handovers and communication\n                between product, development and testing, to minimize delays and\n                rework\n              <\/li>\n              <li>\n                Creates visibility into all types of unplanned work related to\n                product quality and quantifies its impact on flow and business\n                outcomes\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A financial services company has a strategic initiative to implement\n            new tax legislation by January 2022, which will touch a lot of\n            backend code. The regression test automation suite for their core\n            backend services notoriously takes 26 hours to run, so it\u2019s only\n            ever run on the weekend. Someone from QA has to babysit it and\n            frequently intervene to keep it running.\n          <\/p>\n          <div class=\"subtext\">\n            Paying down the debt in this test suite has never been prioritized\n            over revenue-generating feature work until now. However, the VP is\n            becoming increasingly worried: if an emergency update or urgent\n            change is warranted, it couldn\u2019t be done in less than 26 hours.\n            She\u2019s asked the team to make a recommendation on how they can remove\n            this impediment.\n          <\/div>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The product, engineering and testing leads for this value stream\n                consult their current Flow Metrics to baseline the current\n                situation and observe the ways the testing constraint is\n                impacting their flow.\n              <\/li>\n              <li>\n                They can see that Flow Load (a measure of work in progress),\n                notches up every Monday due to a lot of defects logged over the\n                weekend. The six-month trend shows that load is steadily\n                increasing over time, with defect work overtaking feature work.\n                Developers are having to context-switch more and more, pausing\n                feature work as they tend to defects from week-old code changes.\n              <\/li>\n              <li>\n                When analyzing the bottlenecks impacting Flow Time, they see\n                that stories and defects spend an average of 5 days in the\n                \u2018Release Certification\u2019 state, as work waits for regression\n                testing.\n              <\/li>\n              <li>\n                They also consult their business results which are measured\n                side-by-side with their flow. They are concerned by the\n                particularly low employee NPS score, brought down by the QA\n                members tasked with weekend test-babysitting and engineers\n                frustrated by the constant context-switching.\n              <\/li>\n              <li>\n                They work together to design an experiment to reduce the 26\n                hours down to the maximum time required for a single test to\n                complete, e.g. 15 minutes. This will make it possible to run\n                tests more frequently and get feedback to the engineers faster.\n              <\/li>\n              <li>\n                They fire up multiple environments so tests can be run in\n                parallel instead of serially. They record their hypothesis about\n                improving Flow Metrics as well as eNPS while maintaining the\n                same Escaped Defect Ratio.\n              <\/li>\n              <li>\n                Based on the success of their experiment, they present their VP\n                with their long term request for technology that can spin up\n                multiple testing environments on-demand. They include data to\n                back up their request: 1) Reduced Flow Time by 2 business days\n                by shortening release certification from 26 hours to 15 minutes.\n                2) Improved employee happiness by 20% by reducing context\n                switching.\n              <\/li>\n              <li>\n                The VP improves the investment in test environments, which is\n                tracked as Debt in the value stream&#8217;s flow metrics.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Create ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-create-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for QA and\n            Testing specialists and leaders.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Slay the Monolith That&#8217;s Slowing QA Down<\/p>\n                <p class=\"subtext\">\n                  Read the story of an online investment firm\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/cdn.sanity.io\/files\/l7p1u5mb\/production\/67403c3b5e019a862380f28f77d432c3e21b4e64.pdf\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Trace Work Across Tools &#038; Collaborators<\/p>\n                <p class=\"subtext\">Get the guide to end-to-end traceability<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/how-to-achieve-end-to-end-traceeability-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Centralize Test Design and Execution Data<\/p>\n                <p class=\"subtext\">\n                  Unify test reporting across a multi-tool stack\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/centralize-test-data-unified-reporting-_ebook_vsm_en_reg\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Quality Assurance (Testing) benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal create\" data-name=\"qa-security\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">2. Create<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Quality Assurance &#8211; Security<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/qa-security.png\"\n            alt=\"Quality assurance security discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Analyze and test applications for security vulnerabilities\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/BurpSuite-grey.png\"\n              alt=\"BurpSuite Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Checkmarx-grey.png\"\n              alt=\"Checkmarx Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/HCL-AppScan-grey.png\"\n              alt=\"HCL AppScan Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/logo-microfocus.png\"\n              alt=\"Microfocus Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Vericode-grey.png\"\n              alt=\"Vericode Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/WhiteHat-grey.png\"\n              alt=\"WhiteHat Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Zap-grey.png\"\n              alt=\"Zap Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Analyze an application\u2019s source code for vulnerabilities<\/li>\n              <li>\n                Simulate attacks against an application and identify its\n                vulnerabilities\n              <\/li>\n              <li>\n                Identify open-source and third-party components in use in an\n                application, their known security vulnerabilities, and typically\n                adversarial license restrictions\n              <\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Makes security-related work (aka &#8220;Risk&#8221;) visible and measurable\n                as a critical part of a product\u2019s value protection work\n              <\/li>\n              <li>\n                Identifies when Risk becomes a bottleneck and requires\n                investment in process improvement, automation, etc.\n              <\/li>\n              <li>\n                Creates a business case for shifting security testing left in\n                order to address impediments to flow or product quality\n              <\/li>\n              <li>\n                Improves efficiency by automating handovers and communication\n                between security specialists, developers and testers to minimize\n                delays in addressing vulnerabilities\n              <\/li>\n              <li>\n                Encourages appropriate investment in security work as measured\n                by Flow Distribution\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A telecom provider has an internal system that provides services for\n            all client communications sent by business applications.\n          <\/p>\n          <p class=\"subtext\">\n            The IT organization has recently begun the shift from project to\n            product, and this system is now being treated as an internal\n            product. A product owner and application lead have been assigned,\n            and they\u2019ve begun using a VSM tool to help them measure and improve\n            flow through their complete value stream.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                As the long-term custodians of this internal product, they want\n                to make all the work related to this product visible and\n                measurable against business outcomes. They especially want to be\n                able to prioritize long-neglected Risk work (related to security\n                and compliance) and technical, process and skills Debt.\n              <\/li>\n              <li>\n                They attempt to model all the product\u2019s work as part of their\n                value stream: Features, Defects, Risks and Debts. They realize\n                that they\u2019re really struggling to account for security-related\n                work.\n              <\/li>\n              <li>\n                Currently, security scans are run by a central security team and\n                the leads meet with a Security Manager once a month to review\n                the list of discovered vulnerabilities, prioritize what will go\n                into the backlog, and manually create a story for it in their\n                Enterprise Agile Planning tool. As a result, a lot of\n                vulnerabilities never get prioritized or addressed in a timely\n                manner.\n              <\/li>\n              <li>\n                As a remedy, the leads set up an integration between their\n                application security testing tools and Enterprise Agile Planning\n                tool, which will auto-create a new \u201cRisk\u201d issue type on the\n                backlog for every vulnerability found. The Risk work will be\n                prioritized as part of sprint planning, shortening the time to\n                patch a vulnerability and providing a more accurate picture of\n                the true demand and workload on their teams.\n              <\/li>\n              <li>\n                Now, the leads start to get visibility into Risk work. They make\n                sure to allocate at least 10% of their Flow Distribution going\n                forward \u2014 and even more initially \u2014 in order to work off the\n                accumulated issues.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Create ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-create-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Project,\n            Product and Portfolio Leaders.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Treat Risk as a Security Cost<\/p>\n                <p class=\"subtext\">Learn how to budget capacity for risk<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/the-flow-framework-treating-risk-items-as-a-security-cost\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Secure Value Streams for Safer Innovation<\/p>\n                <p class=\"subtext\">Align security with organizational goals<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/blog.tasktop.com\/securing-the-software-delivery-value-stream-for-safer-digital-innovation\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Trace Work Across Tools &#038; Collaborators<\/p>\n                <p class=\"subtext\">Get the guide to end-to-end traceability<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/how-to-achieve-end-to-end-traceeability-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Quality Assurance (Security) benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal ideate\" data-name=\"req-manage\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">1. Ideate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Requirements Management<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/req-manage.png\"\n            alt=\"Requirements management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Document, trace and manage product requirements over its life\n              cycle\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Blueprint-grey.png\"\n              alt=\"Blueprint Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/CodeBeamer-grey.png\"\n              alt=\"Codebeamer Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/IBM-grey.png\"\n              alt=\"IBM Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/iRise-grey.png\"\n              alt=\"iRise Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Jama-Software-grey.png\"\n              alt=\"Jama Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Micro-Focus-grey.png\"\n              alt=\"Microfocus Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>Create, review, validate, and verify product requirements<\/li>\n              <li>Capture goals, progress, and interdependencies<\/li>\n              <li>\n                Prove quality and compliance to regulatory standards by tracing\n                tests back to requirements\n              <\/li>\n              <li>Produce traceability documentation required by regulators<\/li>\n              <li>Allocate resources and plan capacity<\/li>\n              <li>\n                Model process flows, prototype interactions, and visualize\n                customer journeys to elaborate requirements\n              <\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Identify where there are unnecessary or duplicative processes\n                (e.g., compliance-related approvals)\n              <\/li>\n              <li>\n                Highlight opportunities to accelerate flow through automation,\n                economies of scale and reuse\n              <\/li>\n              <li>\n                Quantify and mitigate the impact of event dependencies, e.g. the\n                regulatory process timings\n              <\/li>\n              <li>\n                Pinpoint bottlenecks originating in requirements management,\n                e.g. regulatory requirements drafting, definition of acceptance\n                criteria and traceability to test\n              <\/li>\n              <li>\n                If requirements are not being managed in a tool (still using\n                word docs) VSM can help make the case that this is a significant\n                bottleneck and drag on productivity\n              <\/li>\n              <li>\n                Determine whether product teams are putting enough capacity\n                towards Risk work (compliance and Security)\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            An automotive manufacturer has a strategic initiative to introduce a\n            new infotainment system to to their electric vehicle models. The\n            front-end product value stream is worried about timelines, because\n            in the past they\u2019ve felt that testing has been their bottleneck,\n            causing them to release with lower quality than desired. They are\n            wondering whether they should beef up the QA team in anticipation of\n            this new initiative, but budgets are tight.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                The value stream\u2019s product owner and engineering lead look at\n                their Flow Metrics and 6-month trends for Flow Time, Flow\n                Velocity and Flow Efficiency.\n              <\/li>\n              <li>\n                To understand what typically slows them down, they examine the\n                data underpinning their current 30% Flow Efficiency. The data\n                reveals a bottleneck in the \u201cReady for QA\u201d status, indicating QA\n                cannot pull in work at the rate development is completing the\n                work. The bottleneck is indeed manifesting just outside the\n                gates of QA.\n              <\/li>\n              <li>\n                To understand whether additional testers would relieve the\n                constraint, they examine their Feature flow and find that on\n                average, each Feature has 10 bugs found in pre-production. QA is\n                getting overwhelmed by basic acceptance criteria issues and the\n                subsequent overhead to retest.\n              <\/li>\n              <li>\n                This data points to a code quality issue that wouldn\u2019t be solved\n                by hiring additional testers; rather it\u2019s the requirements\n                definition and acceptance criteria themselves that need to be\n                improved. That can be done with the existing business analyst\n                team they already have, without hiring additional testers.\n              <\/li>\n              <li>\n                The value stream constructs an experiment: They will improve the\n                requirements definition and acceptance criteria precision \u2014 with\n                peer review \u2014 for one month and measure whether this actually\n                reduces the load on QA. They observe whether the work piling up\n                in the Ready for QA status goes down, whether the bug to Feature\n                ratio decreases. If work can flow through QA at a more\n                predictable and even pace, Flow Time should improve too.\n              <\/li>\n              <li>\n                When indeed they confirm the improvement in Flow Time, Flow\n                Velocity and Flow Efficiency, they make the change to the\n                requirements management process permanent. If needed they will\n                hire an additional business analyst, but not an additional\n                tester.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Ideate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-ideate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Product\n            Managers, Business Analysts, and System Engineers.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Transitioning from Project to Product<\/p>\n                <p class=\"subtext\">Lead the shift in four key steps<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/www.youtube.com\/watch?v=_FoDKNulQrA&#038;t\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Trace Work Across Tools &#038; Collaborators<\/p>\n                <p class=\"subtext\">Get the guide to end-to-end traceability<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/how-to-achieve-end-to-end-traceeability-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Explore the Flow Metrics<\/p>\n                <p class=\"subtext\">Get the guide to measuring what matters<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/flow-metrics-business-leader-guide-_ebook_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Requirements Management benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"modal ideate\" data-name=\"compliance\">\n      <div class=\"modal-header\">\n        <h3 class=\"l4-header\">1. Ideate<\/h3>\n        <a href=\"#\" class=\"modal-close\"\n          ><span class=\"icon-times-regular\"><\/span\n          ><span class=\"sr-only\">Close modal<\/span><\/a\n        >\n      <\/div>\n      <div class=\"modal-content\">\n        <div class=\"modal-hero\">\n          <h2 class=\"l2-heading\">Compliance &#038; Risk Management<\/h2>\n        <\/div>\n        <div class=\"super-hero\">\n          <img decoding=\"async\"\n            src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/comp-risk.png\"\n            alt=\"Compliance and risk management discipline in Planview Tasktop\u2019s VSM guide\"\n          \/>\n          <div class=\"text-box\">\n            <p class=\"lead\">Superpower:<\/p>\n            <p class=\"subtext\">\n              Simplify, automate and integrate risk management processes and\n              data\n            <\/p>\n          <\/div>\n        <\/div>\n        <div class=\"icon-box\">\n          <h4 class=\"l4-heading\">DISCIPLINE AND NOTABLE VENDORS:<\/h4>\n          <div class=\"icon-flex\">\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Dell-grey.png\"\n              alt=\"Dell Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Galvanize-grey.png\"\n              alt=\"Galvanize Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/IBM-grey.png\"\n              alt=\"IBM Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Navex-Global-grey.png\"\n              alt=\"Navex Global Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Sai-Global-grey.png\"\n              alt=\"Sai Global Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/ServiceNow-grey.png\"\n              alt=\"ServiceNow Logo\"\n            \/>\n            <img decoding=\"async\"\n              src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/10\/Tasktop-grey.png\"\n              alt=\"Tasktop Logo\"\n            \/>\n          <\/div>\n        <\/div>\n        <div class=\"faq-box\">\n          <div class=\"left-container\">\n            <h4 class=\"l4-heading\">What Do You Use It For?<\/h4>\n            <ul>\n              <li>\n                Manage regulatory compliance program efforts, certification and\n                tracking\n              <\/li>\n              <li>\n                Support the risk assessment, classification, remediation,\n                acceptance and reporting life-cycle\n              <\/li>\n              <li>Monitor and automate regulatory and compliance controls<\/li>\n              <li>\n                Support internal and external audits to demonstrate compliance\n              <\/li>\n            <\/ul>\n          <\/div>\n          <div class=\"right-container\">\n            <h4 class=\"l4-heading\">\n              how does VSM help the discipline improve?\n            <\/h4>\n            <ul>\n              <li>\n                Measures how quickly security and compliance issues can be\n                resolved\n              <\/li>\n              <li>\n                Identifies when security and compliance is neglected in a value\n                stream, increasing exposure to fines and breaches\n              <\/li>\n              <li>\n                Identifies when regulatory compliance and approvals are\n                impacting Flow Efficiency and becoming a bottleneck\n              <\/li>\n              <li>\n                Highlights opportunities to automate compliance work and gates\n                to reduce waste in order to shorten implementation and\n                resolution times\n              <\/li>\n              <li>\n                Builds the case to right-size investment in compliance-related\n                activities\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n        <div class=\"example-box\">\n          <h2 class=\"l2-heading\">Example<\/h2>\n          <p class=\"subtext\">\n            A multi-national company provides systems and components to the\n            automotive industry. It was recently awarded a contract to supply\n            the electric vehicle charger to one of the world\u2019s leading auto\n            manufacturers and \u2014 as a result \u2014 became subject to new, more\n            stringent regulation. Regulation requires that requirements can be\n            traced to the code that implements them and the tests that verify\n            the functionality.\n          <\/p>\n          <p class=\"subtext-bold\">here\u2019s how they\u2019d use their VSM tool:<\/p>\n          <div class=\"examples\">\n            <ol>\n              <li>\n                During the rush to kick off the new project, the decision is to\n                do the traceability manually. Team members manually\n                cross-reference requirements to stories, tests and defects\n                tracked in other tools. When their client updates a requirement,\n                the team must manually update the requirement and all its\n                related work items in all the tools. When they change the status\n                of a work item, the team must update their client by email.\n              <\/li>\n              <li>\n                All the while, the company is measuring flow for the impacted\n                product value streams. Flow Efficiency is quite low, indicating\n                the high-coordination costs and waste in the system.\n              <\/li>\n              <li>\n                The Compliance Officer and VP Engineering set out to\n                operationalize a tool for automated traceability within 30 days\n                with a goal of improving efficiency and shortening Flow Times.\n                They identify a vendor and proceed to set up internal\n                integrations between the Requirements Management tool,\n                Enterprise Agile Planning Tool and Test Management Tool that can\n                synchronize data in near real-time and insert hyperlinks between\n                related artifacts automatically. They also set up integrations\n                with their OEM client, such that any update in requirements is\n                reflected in their tools immediately.\n              <\/li>\n              <li>\n                Thanks to automated cross-tool traceability, the company has\n                benefited from 98% faster handovers from Requirements and\n                Systems Engineers to Software Developers and Software Testers.\n                These gains are reflected in shorter Flow Times, higher Flow\n                Velocity and much better Flow Efficiency. They\u2019ve also succeeded\n                in minimizing human errors and reducing potential SLA breaches.\n              <\/li>\n              <li>\n                When it\u2019s time for an audit, it is very easy for the auditor to\n                trace a requirement through its implementation and testing\n                artifacts.\n              <\/li>\n            <\/ol>\n          <\/div>\n        <\/div>\n        <div class=\"final-plea\">\n          <h2 class=\"l2-heading\">\n            Download this takeaway to share with your team\n          <\/h2>\n          <p class=\"subtext\">\n            Get the Ideate ebook to review all the disciplines within this\n            phase.\n          <\/p>\n          <a\n            href=\"https:\/\/info.planview.com\/value-stream-management-guide-ideate-_ebook_vsm_en_reg.html\"\n            class=\"button primary large has-subtext\"\n            target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >Download<\/a\n          >\n        <\/div>\n        <div class=\"merch-grid\">\n          <h2 class=\"l2-heading\">Recommended Reading<\/h2>\n          <p class=\"subtext\">\n            Explore these resources about Value Stream Management for Compliance\n            and Risk Managers.\n          <\/p>\n          <div class=\"grid-flex\">\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2019\/03\/car-lights-building-min.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Automate Regulatory Compliance<\/p>\n                <p class=\"subtext\">\n                  Watch the Federal Reserve Bank of Atlanta&#8217;s story\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/www.youtube.com\/watch?v=J3esEUsKFg4&#038;t=2921s\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/08\/finserv-min-scaled.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Trace Work Across Tools &#038; Collaborators<\/p>\n                <p class=\"subtext\">Get the guide to end-to-end traceability<\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/info.planview.com\/how-to-achieve-end-to-end-traceeability-_whitepaper_vsm_en_reg.html\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2022\/09\/Connected-Services-EB.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">Integrate Supply Chains for Compliance<\/p>\n                <p class=\"subtext\">\n                  Read how NIO&#8217;s EV software supply chain achieves traceability\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/www.tasktop.com\/customers\/nio\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n            <div class=\"card\">\n              <div class=\"card-hero\">\n                <img decoding=\"async\"\n                  src=\"https:\/\/media.planview.com\/wp-content\/uploads\/2021\/03\/benchmark-flash-1600x950-c.jpg\"\n                  alt=\"card image\"\n                \/>\n              <\/div>\n              <div class=\"card-text\">\n                <p class=\"title\">\n                  See how Compliance &#038; Risk Management benefits from VSM\n                <\/p>\n                <p class=\"subtext\">\n                  Sign up for this value stream management workshop and learn to\n                  identify bottlenecks and improve velocity\n                <\/p>\n                <a\n                  class=\"tertiary\"\n                  href=\"https:\/\/flowframework.org\/flow-institute\/value-stream-management-workshop\/\"\n                  target=\"_blank\"\n                  rel=\"noopener noreferrer\"\n                  >Learn More<\/a\n                >\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n \n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":28032,"menu_order":0,"template":"","class_list":["post-29795","solution","type-solution","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Value Stream Management: A New Way to Deliver Business Value<\/title>\n<meta name=\"description\" content=\"Discover how Value Stream Management optimizes software delivery across ideate, create, release &amp; 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