Global 500 Insurance Company

This case study of a Global 500 insurance company is based on a July 2019 survey of ChangePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

The business challenges that led the profiled company to evaluate and ultimately select ChangePoint:

• How they managed projects/work before choosing a ChangePoint Solution:
  • Excel
  • Troux
  • ServiceNow
• Challenges that led their purchase of ChangePoint:
  • Lack of visibility into financial & operational data
  • Understanding & optimizing their Enterprise Architecture
  • Providing timely and accurate Executive-level reporting
• Vendors evaluated before selecting their ChangePoint solution:
  • Troux
  • ServiceNow

The key features and functionalities of ChangePoint that the surveyed company uses:

• ChangePoint solutions they are using:
  • BarometerIT
• Identified their use case for their ChangePoint solution to be Enterprise Architecture, IT Delivery, AppDev automation, Application Portfolio Mgt..
• Methodologies they use to run projects:
  • Agile
  • Waterfall
  • Scrum
• When asked if they anticipate forcing all projects under one methodology in the next 3-5 years, they said no, they use the best methodology for the type of project.

The surveyed company achieved the following results with ChangePoint:

• They strongly agree that ChangePoint’s solution is well worth the investment.
• Realized value in using ChangePoint’s solutions in 6-12 months.
• ChangePoint solutions on the following capabilities compared to other solutions evaluated or used:
  • breadth of capabilities: significantly better
  • ability to adapt to my organization’s processes: best in class
  • dedicated, knowledgeable, & responsive customer care support: significantly better
  • value returned for the price: best in class
  • ease of use: best in class
  • onboarding Experience: significantly better
  • reporting and Insights: best in class
  • overall solution performance: significantly better
• Level of improvement on the following:
  • Projects/Engagements coming in on or ahead of schedule: 51-75%
  • Project or Service Engagements coming in on or under budget: 51-75%
  • Efficient resource utilization: >100%
  • Alignment to company strategy: >100%
  • Executive-level reporting and visibility: >100%
  • Overall planning process efficiency: 76-100%
  • Overall business outcomes: 76-100%