Joindre un e-mail à un élément de travail

InterAct, le moteur de messagerie électronique en instance de brevet de Clarizen, permet aux utilisateurs de déclencher pratiquement n'importe quelle action dans Clarizen au moyen d'un e-mail. Cette application crée une boîte de réception InterAct qui permet aux utilisateurs de joindre l'e-mail qu'ils envoient, ainsi que les pièces jointes, à un élément de travail.

About This App

Clarizen’s unique InterAct email engine lets you create email inboxes that can be customized to trigger virtually any action within Clarizen. For example, users (even non-Clarizen users) can submit issues to InterAct via email or a form, and the issue will automaticallybe added to the appropriate project, with a notification sent to the project manager.

This App creates an InterAct inbox that allows licensed users to attach the email they send, along with attachments, to a work item.

The format of the email should be [email protected], where “ID” is the work item’s ID or Alias (which can be set from the work item’s view or properties card) and the Domain can be set from the InterAct settings page.

Example 1:
Project ABC has ID “P-123” and your company’s Interact domain is “acmecorp”
–> you can email [email protected]

Example 2:
Project ABC has ID “P-123” , and has an Alias set as “ABC”, and your company’s Interact domain is “acmecorp”
–> you can email [email protected]

Note: organizations on Clarizen EU data center will use clarizenmail.eu email suffix, not clarizenmail.com

Rule Name

Description

Attach Email to Work Item

This rule allows licensed users to attach the email they send, along with attachments, to a work item.
The format of the email should be <workitemid>@<domain>.clarizenmail.com, where:

  • <workitemid> is the work item’s ID or Alias (which can be obtained from the work item’s view or properties card)

  • <domain> can be obtained from the InterAct settings page.