Gestionnaire de contrat de niveau de service
Acheminez automatiquement les incidents par catégorie, gravité et statut.
About This App
Automatically set an issue’s due date based on it’s creation date and severity/ priority (e.g. critical = creation date + 1 day , high = creation date + 2 days, else = creation date + 7 days).
Workflow Rules List
Entity | Rule Name | Description |
|---|---|---|
All Issue Types | SLA – Automatically set the issue’s | The following workflow rule sets the issue’s due date automatically, according to its severity: |