IT Service Management (ITSM) is not an alternative to enterprise PPM

Planview vs
ServiceNow PPM

Deliver on your strategy, not just your IT efficiency goals

Stretching an IT platform to maximize the value of your project and product portfolios can put your enterprise strategy at risk. Planview's work and resource management solutions offer a better way.

Solution Capabilities
Customer Delivery

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Planview
ServiceNow

Gestion des portefeuilles et des ressources

Portfolio management
Does the solution enable you to optimize your project portfolios, balance capacity against demand, and link plans and resources to project delivery?
- Planview is a leader in Gartner's most recent Magic Quadrant for PPM.
- Focused on portfolio management, resource management and capacity planning since 1998.
- Able to support PPM for enterprise PMOs of all maturity levels.
- Rudimentary portfolio management, primarily in the form of filtering.
- Limited visibility into portfolio financials.
- Best suited for IT PMOs just starting their PPM journey.
Centralized demand intake
Does the solution enable centralized demand intake and management that's integrated with portfolio optimization capabilities?
- Quickly identify new demand and evaluate its impact on the portfolio from a budget, capacity, strategic, and any other portfolio dimension.
- Model different trade-offs and timing that should be considered to drive faster decisions.
- Automatically find where demand should be shifted or if there is any demand that can be taken on without negatively impacting capacity.
- Basic functionality for demand intake in ServiceNow's initial version of this capability.
- Limited ability to configure for customized needs.
Program management and roadmapping
Does the solution enable you to build roadmaps that connect strategy, investments, projects and resources?
Robust roadmapping capabilities that enable enterprises to plan programs with integrated top-down financials, communicate plans to stakeholders and perform what-if scenario analysis when making trade-off decisions.
Limited capability to organize around programs, primarily characterized by project grouping only. Without any true roadmapping capability.
Capacity planning
Does the solution allow you to optimize your portfolio of investments against all capacity – whether financial or resources?
- Easy in-application process based on proven best practices on how organizations make investment decisions against their capacity.
- Enables capacity planning annually, quarterly, monthly, and continuously throughout the year.
No capabilities around capacity planning from budgetary or resource role to drive portfolio level decisions.
Gestion des ressources
Does the solution make it easy to optimize your resource capacity and improve utilization by balancing demand and capacity across resource groups, roles, and named resources?
- Fully integrated work schedules with resource management.
- Real-time resource utilization to manage resource forecasts based on actuals and planned work.
Resource management capabilities primarily done through form-based resource schedules.
Project management
Does the solution enable you to plan, manage, and deliver all types of projects – traditional, iterative, agile, and collaborative?
- Comprehensive milestone based project management capabilities are at the core of Planview's PPM solutions.
- Planview's WRM platform also supports advanced Lean-Agile and collaborative work.
- Basic project management is core to the product.
- Best suited for light-weight project management where advanced use cases are not anticipated in the future.
- Generally not a fit for PMOs serving enterprise organizations.
Financial management
Does the solution enable you to balance your portfolio for capital and expense constraints?
- Planview has over 15 years of supporting deep financial management.
- Built to provide visibility and investment decision insight to the CFO organization.
- Planview customers manage billions of dollars, with fully integrated actuals and forecasting to enable the support of continual forecasting processes for more effective financial control over the portfolio.
- Financial management capabilities are a plug-in with a separate subscription.
- Financials are form-based and don’t provide time-phased rolling horizon.
Project portfolio analytics and reporting
Does the solution help you visualize, share, and investigate portfolio performance to identify issues and manage against KPIs?
- Market leading reporting and analytics platform with almost two decades of investment and product advancement.
- Extensive out-of-the-box reporting and sophisticated ad-hoc reporting.
Basic standardized reporting available as part of the initial versions of the PPM module that have been released.
Product innovation and idea management
Does the solution allow you to engage employees, customers, and partners to generate and collaborate on innovative ideas for new products and innovations?
- Comprehensive support from ideation to delivery.
- Product management organizations can build and manage their idea pipeline.
- Supports variety of stakholders whether internal or external to the organization.
Built to serve back office IT needs, does not support revenue generating product management groups for innovation or idea management.

Innovation Produit

Product innovation and idea management
Does the solution allow you to engage employees, customers, and partners to generate and collaborate on innovative ideas for new products and innovations?
- Comprehensive support from ideation to delivery.
- Product management organizations can build and manage their idea pipeline.
- Supports variety of stakholders whether internal or external to the organization.
Built to serve back office IT needs, does not support revenue generating product management groups for innovation or idea management.
Gestion de portefeuille de projets liés à un produit
Does the solution enable you to analyze products and projects against criteria such as technical viability, financial impact, resource capacity, complexity, risk, and commercialization success in order to increase portfolio value?
Planview enables new product develoment and planning for hundreds of revenue generating enterprise product management organizations.
Built to serve back office IT needs, does not support revenue generating product management groups for managing their product portfolios.
Gated product management
Does the solution help you accelerate your development projects and rapidly deliver the most innovative, profitable, and differentiated products – on time and on budget?
Planview supports enterprise product managemnt organizations through automation of new product innovation process that utilize Stage-Gate®, PACE®, Agile, and other structured methodologies.
Built to serve back office IT needs, does not support revenue generating product management groups management of gated product management processes.
Product lifecycle management
Does the solution deliver visibility into where a product is in the innovation lifecycle and provide the data you need to make smart trade-off decisions regarding which products to develop, enhance, or sunset?
- Planview can track introduction, growth and decline of the product lifecycle from a product and financial perspective.
- Delivers in-depth analysis of when to kill failing products and when to invest in the highest value products.
Built to serve back office IT needs, does not support the product development lifecycle.
Product portfolio analytics and reporting
Does the solution eliminate spreadsheets, manual processes, and inaccurate reporting with configurable process workflows and hundreds of out-of-the-box reports and KPIs?
- Enables the automation of product business case development from initial submission through approval, capturing actuals with benefit realization.
- Replaces manual report consolidation with flexible analytics engine to drive decision making.
- Basic out-of-the-box visualizations with limited configuration.
- Consulting services required for advanced reporting and analytics.

Capabilities and Technology Management

Enterprise architecture visualization, modeling and analysis
Does the solution help you understand the dependencies between your organization's application portfolios, the underlying technology stack, and associated business capabilities, projects, and products? Does the solution combine interactive analysis with comprehensive modeling in order to reveal dependencies between applications and the technology infrastructure within a business context?
- Pivot the technology stack against strategic, business, and operational viewpoints to identify and prioritize technology investments.
- Interactive visualizations and modeling articulate what will need to change, how changes impacts the organization, and what new capabilities will be available.
Recently introduced enterprise architecture functionality as an add-on feature.
Enterprise architecture governance and technology portfolio management
Does the solution enable you to standardize your technology and reduce costs, mitigate risks, and ensure compliance?
- Enables architects to rationalize the technology landscape and publish design patterns to establish standard architecture principles to mitigate risks and reduce costs.
- Enterprise Architecture assessments are integrated in the project lifecycle to ensure compliance with standards.
Does not include roadmapping functionality to drive standardization and support strategic technology initiatives.

Planification stratégique

Strategic roadmapping
Does the solution help you achieve your business strategy using roadmaps that connect strategy, programs, projects, business capability, applications, technology, and investments?
- Translate organizational strategy into measurable goals and actionable plans while connecting them to the products and services that will be delivered.
- Program management to break silos and be the catalyst for innovation across teams, departments, and business units.
Built for back-office IT services and light weight project management; no support for strategic roadmapping.
Financial and capital planning
Does the solution enable you to manage strategic funding and performance, from strategy to initiatives? Does the solution support the modeling of trade-offs so that you can prioritize initiatives, evaluate funding alternatives and compare the results of proposed decisions?
- Ensures organizations invest in strategic initiatives by funding and allocating capital plans appropriately.
- Easy to use scenario planning to understand trade-offs while not losing sight of strategy.
- Robust financial forecasting to measure and monitor key strategic initiatives.
Does not support financial or capital planning.
Planification stratégique
Can you build roadmaps that connect strategy to the investments and outcomes that drive transformation and execution? Can you translate strategy across the enterprise, lead transformational change, measure progress, understand impacts from decisions and adjust dynamically?
- Multiple releases of planning capabilities over the last decade with hundreds of enterprise customers.
- Bring strategy to life, from strategy formulation to execution across the organization.
- Utilize planning best practices to make continuous planning the norm.
Enterprise strategic planning not supported – project lists provide basic prioritization.

Lean and Agile Delivery

Lean and Agile Delivery
Does the solution support multiple, interconnected Kanban boards that can be used to visualize features, milestones and dependencies and help teams work together more effectively for continuous delivery?
- Best of breed solutions for Lean and Agile with Planview LeanKit and Planview Enterprise One.
- Teams deliver faster by visualizing value streams, optimizing the flow of work, and continuously improving their performance.
- Scrum, Kanban, and operations teams identify blockers sooner and resolve them faster.
- Scale lean-agile execution by dynamically connecting teams and their work to programs and portfolios.
Recently introduced simple Kanban boards for dev ops.

Gestion collaborative du travail

Team collaboration
Does the solution combine team collaboration tools with project management capabilities in order to provide dispersed teams with the tools they need to manage group projects and complete daily tasks?
- Unlimited collaborative workspaces for the large volume of unstructured and cross-functional work.
- Bring virtual teams together to improve productivity and promote the adoption that is key to PPM success.
- Real-time work management visualization with Kanban boards.
- Robust template tool and library to accelerate team productivity and ease of use.
- Comprehensive customizable status reporting views.
Basic team collaboartion features only.

Established solutions for customers at any maturity level
Does the solution support different maturity levels within varying organizations?
- Accommodates all levels of PPM maturity.
- Planview is able to right-fit the solution as PMO maturity evolves.
- Early stage PMOs can level up with the project centralization, resource management and reporting capabilities of Planview PPM Pro.
- Enterprises that are more established with disciplines around strategic planning, business capabilities and deeper financial management can leverage Planview Enterprise One.
- Purpose built for ITSM, ServiceNow's PPM module provides functionality for IT PMO's that are beginning their PPM journey while leveraging an established vendor for their organization.
- Ability to serve more mature IT PMOs dependent on execution of ServiceNow's roadmap.
Rapid time to value
How quickly do customers achieve value and ROI from the deployment of the solution?
- Fixed priced service packages through the Planview FastTrack methodology, built on years of working with the most complex and innovative global enterprises in the world.
- Planview works alongside customers to achieve long-term success while setting short-term milestones to ensure value is achieved in rapid increments, typically within 90 days of starting.
- Large customized services engagements often required to support core missing functionality from PPM module.
- Implementation time for larger customers can extend beyond a year.
Breadth of customer references
How quickly do customers achieve value and ROI from the deployment of the solution?
References available for PPM deployments across geographies, industries and use cases. Just ask.
Few references for successful PPM deployments. Just ask.
Breadth of work management solutions
Does the solution provide a breadth of capabilities to serve the many ways an enterprise works and the multiple resources deployed to deliver on a strategic plan?
- The most comprehensive set of work and resource management solutions available.
- Solutions to serve both structured and unstructured work types and both milestone and iteration driven work methodologies.
- Supports management of a broad specturm of resource types, including technology assets, projects or finacials, business capabilities.
- Serves the needs of IT departments, product development, line of business groups and initiatives that span the entire enterprise.
ServiceNow was built for back-office IT services and is best suited for IT Service Management (ITSM) and light weight project management that supports that work.
Easy upgrade paths
Does the platform provide an easy path to new versions of the product or other solution?
- Extensive product configuration elimiates need for software customization and allowing for non-disruptive upgrades from one version to the next.
- Services provides support for optimizing configuration to business requirements to achieve rapid time to value.
- Implementations often requires code customization to accomodate customer configuration needs or missing functionality.
- Code updates during upgrades result in complex projects and extensive consulting services engagements.
Competitive straight-forward pricing and licensing
Does the solution offer pricing for an enterprise application and implementation services that is based on the overall value you will receive?
Market competitive straightforward pricing for software and services packages.
- PPM module pricing often presented as free but requires extensvie customization and services expense.
- Complexity in upgrade pricing due to software customization.

Why Planview for Work and Resource Management?

Value is created across the enterprise, accelerating revenue, making better use of your people, resources and collective capabilities.

Enterprise business platform, not just for IT service

“ITSM tools often do not work well for PPM leaders and PMOs charged with facilitating difficult decision making regarding the use of limited resources for project work. Pure-play PPM providers offer project reporting and the advanced planning needed to support this type of decision making.
For example, a glaring weakness in the “PPM” pieces of ITSM and other non-PPM providers is the inability to provide resource capacity planning and modeling that matches the sophistication of pure-play PPM providers identified in Gartner’s research.”

Download “Gartner – The Reality of ITSM Tools as Enterprise Service Management Tools”

Best-of-breed solutions

Planview PPM solutions are the best-of-breed with years of expertise driving PMOs to mature processes and deliver effective portfolio management. More than a configured screen.

Download the PPM MQ

Deep capacity & resource management

Optimize resources with plans, what-ifs, and scenarios to provide realistic capacity plans… continuously. Drive successful execution through easy resource assignment capabilities and standard utilization views, fully integrated with work. By roles, depts., skills, and/or named resources.

Read Case Study

Scheduling and execution for project managers

Planning and managing projects are the core of what Planview does. Projects are integrated with resource availability to ensure on time delivery. Cost actuals are evaluated against planned effort and data driven decisions are made possible. We focus on making project managers successful.

Read Case Study

Planning and prioritization excellence

Planview has a proven process that supports IT, PMO, and finance to improve annual and move to continuous planning activities. Planview's financials continue to be the best in the market in this space.

Learn how you can improve agility through continuous planning

Enabling Lean and Agile

La solution Lean and Agile Delivery de Planview donne aux équipes les moyens de gagner en rapidité grâce à la visualisation des chaînes de valeur, l'optimisation du flux de travail et l'amélioration continuelle de leurs performances. Orchestrez avec la méthode Agile à toutes les échelles – des équipes à l'ensemble de l'entreprise.

Watch an on-demand demo

Methodology driven implementation services deliver rapid time to value and reduced costs

“For example, non-PPM providers staking a claim in the PPM space often assure their customers that the PPM capabilities they provide are all available “out of the box.” In reality, many organizations that commit to these vendors for their PPM technology learn later that many of the features and functions are not truly out of the box. Instead, good configurations end up requiring more customization to support PPM than would be expected.”

Financial management and capital planning

Increase your ROI on IT project spend. Gain a complete understanding of project investment to value realization within capital and expense constraints. Planview Enterprise connects financials from strategy to investments to detailed budget, actuals, and forecast.

Learn More

Financial management and capital planning

Drive revenue through product lifecycle management

« Le secret de notre réussite ? La mise en œuvre de la solution de gestion des portefeuilles de produits Planview Enterprise, qui nous a permis de revoir entièrement notre processus opérationnel pour réduire de 70 % nos délais de commercialisation. »

– Claudette Cress Senior Project Manager, CSM Bakery

See our powerful product management software in action

Gartner has named Planview a Leader in the Magic Quadrant for Project Portfolio Management

“As the PPM life cycle evolves, the focus for PPM leaders is on realizing two main goals: aligning investments with strategic value and diversifying execution approaches to reduce time to value. This Magic Quadrant evaluates PPM providers offering technology to achieve these goals.”

Learn more about why Gartner named Planview a leader based on the ability to execute and completeness of vision.

Inside Planview
Enterprise One

Transformez la stratégie en résultats concrets
Stimulez la stratégie à partir des produits, des applications et des services que vous développez
Financial and capital planning
Gérez les budgets stratégiques et les performances, de la définition de la stratégie à la mise en place d'initiatives
Improve decision-making with Analytics and Reporting
Mesurez les performances et communiquez l'état d'avancement via des tableaux de bord et des représentations visuelles
Carte hiérarchique des capacités
Visualisez les relations complexes entre vos capacités d'entreprise et vos technologies
Enterprise Node Visualizations
Visualize how your portfolios are connected. Analyze information flows and technology stacks and see a visual impact analysis integrating strategy, capability, applications, programs, and projects.
Team and individual task management
Increase the efficiency of your team members and project managers by providing a digest of upcoming, ongoing, and overdue work for yourself, your teams, and your workspaces.
Méthode Kanban pour l'entreprise
Optimize flow by visualizing value streams and reducing dependencies

Know Your Impact

Enterprise success becomes reality when all people, resources, business capabilities, and work are delivering on your strategy. Planview's work and resource management solutions break down silos, integrate portfolios, and provide executive level visibility into how it's all coming together. No matter how your teams work – milestone driven projects, Lean-Agile or unstructured collaborative work.