Hoppa till huvudinnehållet

Logga in

Planview

Populära sökningar

Who we are

Planview is a cloud service provider offering software solution services by our Software-as-a-Service Platform, and additional professional services for company’s and professionals. Planview operates in the business-to-business industry and does not focus on consumer individual users or the collection of consumer data.

For our services to work, and also to provide you with relevant information and to respond to your requests, we sometimes request that you provide us with information about yourself. This information about you is considered Personal Identifiable Information (PII).

Planview complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Planview has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

This Privacy Statement explains how we protect your PII.

Our role in your privacy

If you are a Planview customer, or just visiting a Planview website, this Privacy Statement applies to you.

This Privacy Statement informs you of our privacy practices with regards to our software services and comprises all aspects of our business and information systems, products, vendors, suppliers, affiliates, marketing operations, and third parties who has access to personal data and process that data on behalf of us.

It applies with respect to both our digital and non-digital methods of data collection.

Any reference to a Planview website includes all our websites as well as those of our subsidiaries. Planview maintains these same privacy practices with respect to personal data that is collected off-line. This Privacy Statement does not apply to the practices of third parties that Planview does not own or control, nor to consumer individuals.

We encourage you to periodically review this Privacy Statement to stay informed about how we process your personal data, as it may be updated with regards to the legal development of privacy.

If you don’t receive enough information regarding our privacy practices in this statement, please let us know at privacy@planview.com.

Our commitment to our customers

At Planview, we take the security and privacy of customer data very seriously. That’s why we adhere to stringent standards and regulations, such as SOC 2, ISO/IEC 27001 and GDPR, and undergo independent validation of compliance.

Planview is subject to several privacy regulations and standards depending on where processing activities take place, such as US privacy regulations within specific business industries, the General Data Protection Regulation 2016/679 (GDPR) for EU and other country-specific privacy regulations outside EU, including the Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding processing of personal data for the products Innotas (Innotas by Planview), LeanKit (LeanKit by Planview), Planview Enterprise, Projectplace (Projectplace by Planview) and Troux (Troux by Planview). Planview is also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Planview has certified that it adheres to the Privacy Shield Principles Framework of notice, choice, onward transfer, security, data integrity, access, recourse, enforcement and liability.

Planview is also comprised by ISO/IEC 27018 – Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors, as well as specific enhancements to ISO/IEC 27001 controls. These standards, along with regularly performed security evaluations (as of SOC 2 reports, pen-tests), internal privacy policies, company instructions, and training of employees regarding privacy and security, serves as safeguards to ensure technical and organizational measures are in place to protect personal data in our custody.

Our role in different relations

Our role, with respect to processing your data, varies depending upon whether you are a Planview customer.


For service delivery

Planview is a data processor for the provided software services of Enterprise One, Troux, PPM Pro, LeanKit, Projectplace and Spigit. Our customers are data controllers.

For marketing purposes

Planview is a data controller for our marketing activities. We have a legitimate interest of processing personal data for these operations.

When and how we collect data

At Planview, we take the security and privacy of customer data very seriously. That’s why we adhere to stringent standards and regulations, such as SOC 2, ISO/IEC 27001 and GDPR, and undergo independent validation of compliance.


These are examples of when and how data is collected:

  • You browse any page on one of our websites
  • You complete a form on one of our websites
  • You use one of our services
  • We call you
  • You receive emails from us
  • You view and sign contracts
  • You call us for customer support
  • You chat with us for customer support
  • You integrate 3rd-party applications with one of our services

For Service Delivery

Users of our services sign up for access to the different systems that Planview is hosting. A few fields of user information are mandatory and must be stated for the service to work at all. Full name, email and country of residence is required. Name is needed for the ability to identify users, email is needed for authentication, and country is needed for financial reasons (VAT) and trade compliance.

Over and above that, a user may add any other information and personal data belonging to themselves (or others) as they find relevant. Planview will not have any implication with whatever information a user provides to the service and system.

Personal data is stored during the time period the user is utilizing the service. A user is always able to adjust or delete his personal data. Users are permanently deleted from an account by the account administrator, which the customer is solely responsible for.

Planview will have access to information about user information that a user provides to the service himself, and also IP-address. Such information is necessary for the administration of the services, in case there’s a need for support or troubleshooting. We use a data portal for Data Subjects Access Requests ( DSAR portal) where you can exercise your rights as a registered.

Planview may also collect information during your work in our services, or when you visit our website, through the use of automatic data collection tools such as cookies (described below) and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type, the Internet Protocol (IP) address by which you are accessing the Internet, the address of the website from which you arrived at a Planview website, and the date and time of visits. We may also gather aggregate, non-personally identifiable information, such as the number of hits to our service or our website.

For Marketing Purpose

In order to serve you with relevant information regarding our services, and to respond to any requests you may have, we ask for information about yourself when you sign up for a user account, a webinar or seminar, or when you download content such as eBooks or whitepapers from our website. This information may comprise all or some of these PII’s; your name, contact information (phone and fax numbers, street address, and email address), company name, work title and payment data.

We retain this information as you wish to receive information from us. We will ensure that the information we have is accurate and updated by regular control mechanisms. You may – at any time – require us to delete, rectify, restrict or object to any personal data we hold about you. We use a data portal for Data Subjects Access Requests ( DSAR portal) where you can exercise your rights as a registered.

How and why we use your data

A growing body of data protection regulations specify how we can process your data. The regulations vary upon your country of citizenship. Depending upon your citizenship, we may need a specific reason, a legal basis, for processing your data.


These are some of the reasons:

To enable you to use our product

Planview is a data processor for the provided software services of Enterprise One, Troux, PPM Pro, LeanKit, Projectplace and Spigit. Our customers are data controllers. Our legal basis is the contract with our customers (Data Processing Agreement).

To improve our services and websites

Examples include: Testing features, interacting with feedback platforms, managing landing pages, heat mapping, traffic optimization, and data analysis and research. We have a legitimate interest of [developing/ameliorating/improving] our products for the benefit of our customers and users.

For customer support

Examples include: Notifying you of any changes to our service and solving issues via chat, phone or email. We are contractually committed to communicate with users and help if required.

For direct marketing purposes

Examples include: Sending you emails and in-product messages about new features, products and services. We have a legitimate interest of [developing/ameliorating/improving] our products, including demonstrating new features and products, for the benefit of our customers and users.

For Service Delivery

For our services, we need information about you to be able to identify you. These uses may include providing you with service and support, communicating with you and responding to your requests, and sending you information in relation to new products and services. We are collecting metadata related to you for improving your user experience of our services, and for us to be able to provide you with a better, more user-friendly product. We believe you benefit in your work with our services thereby.

If you do not provide certain information, you may still be able to access other portions of this website, although it may limit your access to certain information or services.

For Marketing Purpose

For marketing, we use the information we collect about you to communicate with you about our products and services. We are collecting metadata related to you for improving your user experience of our services, and for us to be able to provide you with a better, more user-friendly product.

If you do not provide certain information, you may still be able to access some portions of our websites, although it may limit your access to certain information or services.

Data Sharing

Planview shares information for business purposes only on a need-to-know basis and only with its own employees and affiliates; the customer from which Planview received the information; Planview agents, consultants, sub-processors, and third-party service-provider companies, that have agreed to take measures to safeguard your information and other entities authorized to have access to such information under applicable law or regulation. Except as described in this Privacy Statement, Planview will not share the personal information you provide to Planview with non-Planview third parties without your permission except as required by law.

Links to Non-Planview Websites

The website may provide links to unaffiliated, third-party websites for your convenience and information. If you access these links, you will leave the Planview website. Planview has no control over these websites and is not responsible or liable for the policies and practices followed by third parties. The personal data you choose to provide, or that is collected by these third parties, is not covered by this Privacy Statement. If you link to or otherwise visit any other websites managed by third parties, we encourage you to review the privacy policies posted at those sites before submitting your personal information.

How we use cookies and web analytics tools

We use cookies. Unless you adjust your browser settings to refuse cookies, we will issue cookies when you interact with our services and websites. These may be “session” cookies, meaning they delete themselves when you leave our services or websites, or “persistent” cookies which do not delete themselves. Persistent cookies help us recognize when you return and optimize your experience on our websites or when using our services.

Use of Analytics Tools and Cookies

Planview uses web analytics services and similar technologies to analyze how users use the Planview websites and our services. We also use your interactions on the website and the information you provide us with through registration forms to better understand you as a customer. We need this information to assess our business performance, and our marketing effectiveness.

Cookies are small text files that store information about your interactions with a particular website, either temporarily (known as a “temporary” or “session” cookie and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a “permanent” or “persistent cookie”). Cookies can make it easier to use a website by allowing servers to access certain information quickly:

  • Session cookies can be used to help a user’s browser navigate a website more smoothly and may show up if the user comes from a website with which the subsequent website has some relationship (e.g., a website of an affiliated company) and can give helpful information.
  • Persistent cookies can be used to customize a website for a user, such as by storing passwords, preferences, and registration and account information so that users do not have to re-enter this information each time they visit a website.

Our website may use both session cookies and persistent cookies to store information that allows us to improve our customer service to you and provide you with the ability to navigate the website more easily. To make our website easier to use, we combine information collected via cookies with personally identifiable information. You can set your browser to decline cookies if you prefer. If you do so, you may not be able to access important functions or areas of our websites or enjoy the convenience of more easily navigating our website.

For detailed information regarding the cookies that we issue and to manage your cookie preferences, please visit our Privacy Preference Center.

Use of Social Media Widgets

We use social media widgets as dynamic information sharing tools on our website to engage in dialogue, share information and media, and collaborate with our visitors. Your activity on these social media sites is governed by the security and privacy policies of those third-party sites.

How we secure your data

Planview utilizes a risk-based information security management system incorporating a defense-in-depth strategy with preventative and detective controls at each of the layers where customer data is stored, processed or transmitted.


This includes:

  • Penetration tests and vulnerability scans
  • Tight control of access to environments where customer data is processed or stored
  • Encryption of data in transit using the Transport Layer Security (TLS) protocol
  • Encryption of data at rest using the Advanced Encryption Standard (AES) algorithm
  • A security management system built around the ISO 27001 standard
  • A dedicated team of information security professionals with decades of experience securing customer data
  • Individuals with access to Personal Data are advised of, and understand, their responsibility to follow good data protection practices
  • Providing regular training on best practices for data protection
  • Regularly reviewing processes/procedures that involve access to Personal Data
  • Privacy by Design is adopted for all new and/or modified systems and process
  • Agreements and mechanisms for transfers of Personal Data to non-EU countries are in place
  • Market-leading endpoint security solutions that provide heuristic-based analysis of files and activity to prevent attacks, even when attackers use files that don’t match known signatures
Questions? Contact Planview’s security team at security@planview.com

We use a variety of appropriate physical, technical and administrative procedures to safeguard the information we receive and collect.

Personal data collected for the use of our services are for European customers stored within EU and for American customers in the US. We use a variety of appropriate physical, technical and administrative procedures to safeguard the information we collect.

We have specific internal authorized restrictions for our employee’s access to customer data and instructions in place for our different business areas.

We process information only in ways compatible with the purpose for which it was collected. It’s always encrypted in transport, at rest and when stored. As a customer, a password is used to help protect your accounts and personal information. It is your responsibility to keep your password confidential.

We perform privacy and security assessments of all our vendors and suppliers that processes personal data on behalf of us.

Third parties who process your data

Businesses like Planview often use third parties to help host applications, communicate with customers, send emails, and power business analytics.. When we do this, it is sometimes necessary to share data. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Statement.

For Service Delivery

In accordance with the GDPR, all customers are required to enter into a Data Processing Agreement (DPA) with us, that shall ensure both parties having an adequate level of protection for Personal Data during the processing activities, and to make sure international transfers within Planview systems on behalf of customers and under their instructions, are sufficient. The instructions of how we may process personal data, including the use of specific third parties and transfers is stated in our DPA’s. Planview is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Planview is also required to cooperate with EU Data Protection Agencies with regards to privacy matters of any kind.

Any transfer of Personal Data to a third party (regardless of physical location) or between our systems located in different countries, must first be reviewed to ensure compliance with the requirements imposed by the privacy regulations we are subject to.

Personal information collected on Planview sites and through our services may be processed in the United States or any other country in which Planview or its subsidiaries or service providers maintain facilities. For detailed information of our sub processors, location and where such processing activities takes place, please contact privacy@planview.com

For Marketing and Sales Purpose

Planview shares information for business purposes only on a need-to-know basis and only with: its own employees and affiliates; the customer from which Planview received the information; Planview agents, consultants, subcontractors, and third-party service-provider companies, that have agreed to take measures to safeguard your information and other entities authorized to have access to such information under applicable law or regulation.

Personal information collected on Planview sites and through our services may be stored and processed in the United States or any other country in which Planview or its subsidiaries or service providers maintain facilities. For detailed information of our sub processors, location and where such processing activities takes place, please contact privacy@planview.com

How long we store your data

In relation to our customers, we are Data Processors. Accordingly, we keep your information and personal data as long as the service agreement with the customer is valid. We keep backup logs stored for a limited time after termination for the sake of our customers convenience.

If a user of an account is deleted, all personal data of the user is also deleted. Such measure can be managed by either the user himself or the account administrator.

For Marketing activities, we are Data Controllers. We store personal data of our users for marketing purposes as well as to keep you updated on our features and products. We also store your personal data if you have provided this to us by interacting with us through different marketing channels. We keep our marketing records updated and correct by regular monitoring and by executing annual controls for accuracy. You may at any time unsubscribe from any communication from us without cost.

We work to ensure any new and/or modified systems that collect, process, or use Personal Data are built only after giving adequate consideration to privacy issues and their impact, including completion of one or more data protection impact assessment(s) (DPIA).

Data minimization, pseudonymisation, and anonymization for both services and marketing and sales operations will be used, if possible.

Your privacy choices and rights

A data processor must assist the data controller in fulfilling his obligations towards a registered natural person. Since we are data processors for our services, it is the data controller whom you shall contact if you want to exercise your rights as a registered user.


When using our services

Please note note that you can adjust, add, or restrict your own personal data at any time.

For marketing and sales operations

Planview is a data controller. As a registered user, you may exercise your rights stated below directly towards us.

Access: You have the right to be informed about what personal data we hold on you, where we received it from, and for what purpose we want to use it.

Recipients: You have the right to know the recipients or categories of recipients that we transfer your personal data to.

Retention: You have the right to know the period for which your personal data will be stored.

Our legal basis for processing – the legitimate interest:You have the right to know why we consider having a legitimate interest of processing your personal data. Your also have the right to object to this and restrict us from processing your data further by unsubscribing to direct marketing.

Contact:If you want to exercise your rights as a registered, please contact us at the DSAR portal. For other privacy matters, please contact our Data Privacy Officer at privacy@planview.com, or Planview Klarabergsgatan 60, 111 21 Stockholm SWEDEN.

Complain:If you want to file a complaint to the supervisory authority, you should contact 1) the authority in your own country if you are an EU citizen, or 2) the Swedish Data Protection Authority datainspektionen.se if you are a non-EU citizen.

How you can hold us accountable

We are dedicated to maintaining transparency and open lines of communication for anyone with questions or concerns regarding the processing of their personal data. You have two options for reaching out to Planview with questions or concerns.


Data Subject Access Request Portal

We use a data portal for Data Subjects Access Requests (DSAR portal) where you can exercise your rights as a registered.

Data Protection Officer

Planview has appointed a Data Protection Officer (DPO) situated in Sweden. If you want to get in contact with the DPO, please send us an email at privacy@planview.com.

Planview Inc. and its subsidiaries are required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Planview commits to inform its customers in the event of an information request regarding their personal information. In the context of an onward transfer, Planview has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Planview remains liable under the Privacy Shield Principles if its agent processes such personal information in a manner inconsistent with the Principles. If you have a privacy concern regarding Planview or this Privacy Statement and if you cannot satisfactorily resolve it through the use of this website, please contact us as noted above.