Customer Experience

Customer Experience Can Doom a Company or Power Its Growth

Spigit taps your employees – the people that represent your brand – to understand the voice of the customer.

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    Evolve your business model

    Use your crowd to identify gaps and areas for improvement in your customer support and customer retention programs.

  • Ideate directly with customers

    Uncover opportunities to surprise and delight throughout the customer journey, collaborating on roadmaps, marketing programs, and product improvements.

  • Reduce customer churn

    Instantly know where support teams are struggling to serve customers, and why. Find new opportunities for retention and upsell.

$1.6 trillion

Create a Better Customer Experience

“With Spigit, we turn employee engagement into ideas that serve our policyholders more effectively.”

David Underwood

Insight & Innovation Leader, CSAA Insurance Group

Carlson Wagonlit Travel Innovates with Spigit

“CWT is continuously refining our organizational processes with a goal to offer the best customer service as we manage over 60 million transactions annually. Spigit for CI simplifies the discovery of new project ideas and increases employee engagement resolving a major pain point of all continuous improvement processes.”

Vincent Lebunetel

Vice President of Corporate Innovation, Carlson Wagonlit Travel

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