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Voice of the Customer Program

Spigit for Voice of Contact Center

A proven way to engage employees and turn their intelligence into actionable solutions for reducing agent churn, impacting customer experience, and more now…not later.

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Quickly solve real problems like:

How can we reduce call handle times by 10%?

What is the root cause of our NPS drop of 5 points last month?

How might we create different interfaces to improve Customer Effort Score?

Companies Innovating with Spigit

“We recently ran a campaign in a regional office where several thousand associates are based. Without spigit we would not be able to do this at scale.”


Fidelity Investments

“The people on the phone are the eyes and ears of the customer. That’s why we are going with Spigit – to get as much insight from the front line as we can.”


Telus

Best ideas front and center using patented crowd science algorithms


  • Best ideas front and center using patented crowd science algorithms View

    Easy to use

    No steep learning curve. Spigit is a cloud-based software that’s as easy to use as email. Launch idea challenges in just a few clicks.

  • Best ideas front and center using patented crowd science algorithms
  • Fast

    Quickly identify ideas that solve business challenges with Spigit’s automation, intelligence, and collaborative functionality.

  • Engaging

    Capture employee ideas on any device whenever, wherever: on a lunch break, in between customer calls, or during a commute.

  • Smart

    Sophisticated, patented algorithms work behind the scenes to help you decide which ideas make the biggest impact on your most immediate goals.

2 of the 3 largest retail banks in the world use Spigit in their call centers.

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