Choose the Support Level Thatâs Right for You
We provide two levels of Customer Care: Standard Support and the Platinum Service Program. Select the program that best fits your budget, business requirements, and strategic goals. The flexibility we provide means that you can easily adjust your support levels as your business grows and evolves.
Planview Standard Support
Access Planviewâs outstanding Standard Support representatives during extended business hours via email, Web, phone, or fax. Plus, you get all the latest version releases and updates.
Planview Platinum Service Program
Planview Platinum Service Program offers the highest level of customer service available from Planview. You gain all the benefits of Standard Support as well as additional services including Premium Customer Care Support, an assigned Customer Relationship Manager, valuable Remote Services, Inside Access to Planview Products, and an array of exclusive member benefits. Planview Customer Care programs are designed to ensure continuous improvement in your portfolio management and decision-making processes. You will always have much more than âtech support,â you will have a business partner dedicated to your success.
To learn more Customer Care or to speak with a Planview expert, please contact Planview Customer Care or email email@example.com.