About This App
Lifecycle is a panel that displays which state a Request item is in, as well as showing the other valid states in its lifecycle.
The panel can be configured by Administrators to display for any case-type item (Issue, Request, Risk, Bug) by modifying the filter in the Visibility Rules section of the panel and adding the relevant states for the items.
Additional configuration or bespoke customization can be performed for you by Clarizen Professional Services team.
Configuring and Displaying Different States
The Data (JSON Format) section of the panel (example below) can be further configured to describe valid state changes of as many state flows as your organization requires.
Lifecycle depictions can be set up for items based on simple field descriptions (e.g. RequestType = “Change Request”, “Submitted,Opened,In Work,Resolved,Closed”).
The order you define in the Data section, determines the order in which the “stepping stones” are displayed in the panel.
In addition, by using standard Clarizen formula syntax, you can set flexible and granular formulas.
If($EntityType=”EnhancementRequest” && $RequestType =”New Request”,”Submitted,In Work,Resolved”,
If($EntityType=”EnhancementRequest” && $RequestType=”Idea”,”Submitted,Approved,Closed”,
If($EntityType=”EnhancementRequest” && $RequestType=”Change Request”,”Submitted,Approved,Closed”,