Avtalshanterare på tjänstenivå
Dirigera automatiskt problem efter kategori, allvarlighetsgrad och status.
About This App
Automatically set an issue’s due date based on it’s creation date and severity/ priority (e.g. critical = creation date + 1 day , high = creation date + 2 days, else = creation date + 7 days).
Workflow Rules List
Entity | Rule Name | Description |
|---|---|---|
All Issue Types | SLA – Automatically set the issue’s | The following workflow rule sets the issue’s due date automatically, according to its severity: |