• Phone Help Desk

    •  Standard – Yes
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Online Case Submission

    •  Standard – Yes
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Training Academy Access

    •  Standard – Yes
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Customer Community and Knowledgebase Access

    •  Standard – Yes
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Customer Webinar Access

    •  Standard – Yes
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Assigned Customer Care Representative

    • Standard – No
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Customer Support Manager

    • Standard – No
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Remote Advisory Services

    • Standard – No
    •  Premium Lite – Yes
    •  Premium – Yes
    •  Elite – Yes
    • Monthly Case Reviews

    • Standard – No
    • Premium Lite – No
    •  Premium – Yes
    •  Elite – Yes
    • Virtual Assessments

    • Standard – No
    • Premium Lite – No
    •  Premium – Yes
    •  Elite – Yes
    • Executive Business Reviews

    • Standard – No
    • Premium Lite – No
    •  Premium – Yes
    •  Elite – Yes
    • 24/7 Critical Phone Care

    • Standard – No
    • Premium Lite – No
    • Premium – No
    •  Elite – Yes
    • Operational Assessment

    • Standard – No
    • Premium Lite – No
    • Premium – No
    •  Elite – Yes
    • Solution Architecture Sessions

    • Standard – No
    • Premium Lite – No
    • Premium – No
    •  Elite – Yes
    • Option to add a Technical Account Manager

    • Standard – No
    • Premium Lite – No
    • Premium – No
    •  Elite – Yes