Jira and ServiceNow Integration

Integrating ServiceNow and Jira has never been easier

Improve collaboration between the service desk and developers with instant bi-directional synchronization between ServiceNow and Jira, for increased productivity and traceability in problem resolution.

Why integrate Jira with ServiceNow?

If your development and support teams are wasting valuable time trying to keep records up to date in multiple systems and sending emails and messages to follow up on details and statuses, it’s time for integration.

Integration between ServiceNow and Jira enables customer support and development teams to collaborate seamlessly in real-time to improve resolution speed and customer satisfaction.

  • Save time for your team members: Eliminate data duplication or swivel-chairing between tools
  • Boost collaboration: Get updates, exchange comments, and send screenshots instantly
  • Resolve production issues faster: Automate the flow of issues between support and dev
  • Improve data accuracy and quality: Avoid human error and poor data fidelity
  • Automate traceability: Sit back and let the integration insert backlinks for seamless compliance
  • Provide more autonomy: Allow each role to use the tool that best meets their needs

Synchronize work items like incidents, problems, tickets, issues, bugs, defects from ServiceNow directly to the right development team in Jira, and exchange subsequent updates with support engineers in seconds.

Integrating ServiceNow and Jira has never been easier. View a side-by-side demo.

How to integrate ServiceNow and Jira using Planview Hub

Planview Hub provides scalable, sophisticated near real-time integrations to remove manual efforts and overhead. Our intuitive, no-code application allows admins to implement integration scenarios quickly and easily, tailored to your specific needs. Planview Hub is 4x faster to set up and 10x easier to maintain and scale than any other integration solution out there.

Watch Integration DemoJira + ServiceNow

Planview Hub delivers software integrations for every tool in your value stream

Get more people building software and less people manually duplicating information between tools. With Planview integrations, you can restore tens of thousands of hours of productivity to your workforce. Let teams work in their tools of choice and let Planview take care of the data exchange.

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“[Planview] helps us drive improved efficiency via integration of best-of-breed tooling, without sacrificing collaboration, visibility or traceability. Each application has fit-for-purpose capabilities that my specialists need to do their job with greater efficiency. The integration reliably handles the data exchange between the tools, such that we can focus on building the best digital health products in the industry.”

Telus Health

Jody Kieran

Director of Technology, Delivery and Software Development, Telus Health

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“What changed since we started using Planview? BMW has transformed itself into a completely Agile working organization. Today we can integrate different software products much faster than before.”

BMW Group

René Te-Strote

Senior It Project Lead, Geometrical Development Design, BMW Group

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“In Planview, we have found a partner to replace several manual operations and in-house tools with a single robust and reliable traceability solution.”

Panasonic Automotive

Michael Zey

Head of IT Tooling, Panasonic Automotive Systems Europe

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See how Planview Hub can help you connect your toolchain in this on-demand demo.

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