Global 500 Insurance Company

Global 500 Insurance Company

This case study of a Global 500 insurance company is based on a July 2019 survey of ChangePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Die Herausforderung

The business challenges that led the profiled company to evaluate and ultimately select ChangePoint:

  • How they managed projects/work before choosing a ChangePoint Solution:
    • Excel
    • Troux
    • ServiceNow
  • Challenges that led their purchase of ChangePoint:
    • Lack of visibility into financial & operational data
    • Understanding & optimizing their Enterprise Architecture
    • Providing timely and accurate Executive-level reporting
  • Vendors evaluated before selecting their ChangePoint solution:
    • Troux
    • ServiceNow

The Use Case

The key features and functionalities of ChangePoint that the surveyed company uses:

  • ChangePoint solutions they are using:
    • BarometerIT
  • Identified their use case for their ChangePoint solution to be Enterprise Architecture, IT Delivery, AppDev automation, Application Portfolio Mgt..
  • Methodologies they use to run projects:
    • Agile
    • Waterfall
    • Scrum
  • When asked if they anticipate forcing all projects under one methodology in the next 3-5 years, they said no, they use the best methodology for the type of project.

The Results

The surveyed company achieved the following results with ChangePoint:

  • They strongly agree that ChangePoint’s solution is well worth the investment.
  • Realized value in using ChangePoint’s solutions in 6-12 months.
  • ChangePoint solutions on the following capabilities compared to other solutions evaluated or used:
    • breadth of capabilities: significantly better
    • ability to adapt to my organization’s processes: best in class
    • dedicated, knowledgeable, & responsive customer care support: significantly better
    • value returned for the price: best in class
    • ease of use: best in class
    • onboarding Experience: significantly better
    • reporting and Insights: best in class
    • overall solution performance: significantly better
  • Level of improvement on the following:
    • Projects/Engagements coming in on or ahead of schedule: 51-75%
    • Project or Service Engagements coming in on or under budget: 51-75%
    • Efficient resource utilization: >100%
    • Alignment to company strategy: >100%
    • Executive-level reporting and visibility: >100%
    • Overall planning process efficiency: 76-100%
    • Overall business outcomes: 76-100%